Technical Support Analyst

Job Description

Job Description

Technical Support Analyst (IT Help Desk)

Location: Onsite (Yard Locations)

Position Type: Contract (6 Months)

Shift: 1st Shift

Openings: 1

Security Clearance: None Required

Position Overview

We are seeking a self-motivated and customer-focused Technical Support Analyst to join our IT Help Desk team. In this role, you will deliver Tier 1 and Tier 2 technical assistance to end-users across all levels of technical proficiency. The ideal candidate thrives in a fast-paced environment, possesses strong problem-solving skills, and excels at providing top-tier service both in person and remotely.

Key Responsibilities

• End-User Support: Provide Tier 1 and Tier 2 support for personal computers, mobile devices, business applications, authentication, and connectivity issues.
• Ticket Management: Monitor, prioritize, and process incoming support calls and electronic tickets to ensure timely resolution.
• System & Asset Administration: Process software installations and permission changes. Deploy, retrieve, track, and audit IT hardware assets and software licenses.
• Escalation & Collaboration: Escalate complex technical incidents to upper-tier specialists or appropriate vendors/contractors when necessary.
• Operations & Monitoring: Participate in daily system checks, IT infrastructure monitoring, and report system/network outages per established protocols.
• Documentation & Projects: Assist in creating/maintaining work instructions, participate in system/infrastructure testing, and contribute to continuous improvement initiatives and special projects.
• User Training: Provide technical guidance and basic training to end-users and team members as needed.

Qualifications & Skills

Required:

• Experience: Minimum of 1 year of relevant IT support / help desk experience.
• Soft Skills: Exceptional customer service mindset, strong analytical and organizational skills, and excellent verbal/written communication abilities.
• Work Style: Self-motivated, proactive, highly collaborative, and comfortable operating in a fast-paced work environment.
• Learning Agility: Ability to assimilate technical materials and documentation independently.

Preferred:

• Education: Associate’s degree in Information Technology (IT) or a related field (or equivalent combination of education and experience).
• Certifications: ITIL certification is highly desirable.

Physical Demands & Work Environment

• Physical Requirements: Regularly required to sit, walk, talk, hear, and use hands/fingers to handle equipment. Must be physically able to walk to all yard locations and occasionally lift up to 50 lbs .
• Vision: Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and focus adjustment.
• Environment: The noise level in the work environment is usually moderate.

Benefits:

• Health insurance
• 6 Paid holidays
• 40 Hours of Paid sick leave

*The benefits listed above are subject to eligibility requirements*

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HOW TO APPLY

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About LEAD Staffing

Lead Staffing, established in 2010, specializes in Construction, Industrial and Marine Staffing of Skilled Tradespeople throughout the United States of America. Our goal is to work with regional and national contractors that share our commitment towards safety and to provide long term rewarding work assignments for our valued employees.

LEAD is proud to be an Equal Opportunity and Affirmative Action Employer.

LEAD is committed to providing an environment of mutual respect where employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success as a growing national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

“At LEAD, your career is our top priority. As a leading recruiting partner, we're dedicated to connecting talented job seekers with exciting opportunities and rewarding careers across a variety of dynamic industries. Our team takes the time to understand our employee's unique skills, experience, and professional goals. We then leverage our extensive network and industry expertise to match them with the perfect fit - whether that's a short-term project, long-term contract, or a permanent role. Employee's don't just settle for just any job - they partner with LEAD and unlock a world of rewarding possibilities for themselves. Apply today and let us help you find the perfect fit.”

Company Description

“At LEAD, your career is our top priority. As a leading recruiting partner, we're dedicated to connecting talented job seekers with exciting opportunities and rewarding careers across a variety of dynamic industries. Our team takes the time to understand our employee's unique skills, experience, and professional goals. We then leverage our extensive network and industry expertise to match them with the perfect fit - whether that's a short-term project, long-term contract, or a permanent role. Employee's don't just settle for just any job - they partner with LEAD and unlock a world of rewarding possibilities for themselves. Apply today and let us help you find the perfect fit.”