Inside Sales Representative
Eastlake Search Consultants
Job Description
Job Description
The Inside Sales - OEM Representative supports OEM customers by providing exceptional customer service, technical assistance, and sales coordination. This role manages customer inquiries, order processing, quoting, product support, and CRM/ERP accuracy. The position blends the customer-facing responsibilities of customer service with the technical and application-focused tasks of Technical Sales Support, ensuring seamless communication and efficient order fulfillment across all touchpoints.
What You Will Do: Daily duties of the role include but are not limited to –
- Serve as a primary inside sales point of contact for OEM accounts.
- Respond quickly and professionally to inquiries regarding pricing, orders, product information, lead times, and technical questions.
- Maintain strong, ongoing relationships with customer contacts.
- Assist with part number identification, configurations, and product selection.
- Troubleshoot customer portal/web shop issues and perform customer training.
- Liaison special product requests with engineering/S-Line teams.
- Enter and process quotes and orders in ERP (Business Central).
- Validate pricing, part numbers, delivery requirements, and special agreements.
- Track and communicate order status, shipping updates, and delays.
- Coordinate fulfillment with Operations, Purchasing, Engineering, and Service teams.
- Support warranty, returns, SRO/SRET processes, and customer complaint channels
- Check inventory levels and availability of components.
- Review existing inventory for potential conversion and utilization.
- Coordinate with Engineering, Purchasing, and Operations to ensure timely fulfillment.
- Flag potential delays and proactively resolve supply chain issues.
- Use ERP and Salesforce systems to log order details, customer interactions, and updates.
- Update special pricing, price lists, and special agreements within ERP and CRM systems.
- Assist sales team with account assignments within ERP, CRM, MIS systems.
- Maintain accurate records of transactions and communications.
- Support digital tools like customer portals and web shops for order tracking and configuration.
- Support OEM Account Managers and Engineering with order tracking, expedites, and direct customer communications.
- Work closely with accounting for invoicing, payment issues, new customer on-boarding, and account closures.
- Coordinate with shipping for shipping and delivery arrangements.
- Liaise with production team on outstanding orders, shipping timelines, tracking numbers, and provide customers with current order tracking as required.
- Collaborate with IT on customer changes within CRM, ERP, and MIS systems.
Qualifications
What You Will Need: A qualified candidate must possess the ability to–
- Team player with a customer-first mindset.
- Detail-oriented and organized.
- Project management, helping team meet deadlines.
- Strong communication skills.
- Comfortable working with digital systems and tools.
- Able to multitask and prioritize in a fast-paced environment.
- Experience with BC, SAP, MIS, and Salesforce CRM systems.
- MS Office family of software with primary focus on Outlook, PowerPoint, Excel, Word, and Teams.
Minimum Requirements:
- Associates degree or equivalent education, experience
- Knowledge of commonly used concepts, practices, and procedures
- Intermediate computer and MS Office package experience
- Strong Administrative support and organizational skills
Vacancy posted 8 days ago
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