Inside Sales Representative

Job Description

Job Description

The Inside Sales - OEM Representative supports OEM customers by providing exceptional customer service, technical assistance, and sales coordination. This role manages customer inquiries, order processing, quoting, product support, and CRM/ERP accuracy. The position blends the customer-facing responsibilities of customer service with the technical and application-focused tasks of Technical Sales Support, ensuring seamless communication and efficient order fulfillment across all touchpoints. 

What You Will Do: Daily duties of the role include but are not limited to –

• Serve as a primary inside sales point of contact for OEM accounts.
• Respond quickly and professionally to inquiries regarding pricing, orders, product information, lead times, and technical questions.
• Maintain strong, ongoing relationships with customer contacts.
• Assist with part number identification, configurations, and product selection.
• Troubleshoot customer portal/web shop issues and perform customer training.
• Liaison special product requests with engineering/S-Line teams.
• Enter and process quotes and orders in ERP (Business Central).
• Validate pricing, part numbers, delivery requirements, and special agreements.
• Track and communicate order status, shipping updates, and delays.
• Coordinate fulfillment with Operations, Purchasing, Engineering, and Service teams.
• Support warranty, returns, SRO/SRET processes, and customer complaint channels
• Check inventory levels and availability of components.
• Review existing inventory for potential conversion and utilization.
• Coordinate with Engineering, Purchasing, and Operations to ensure timely fulfillment.
• Flag potential delays and proactively resolve supply chain issues.
• Use ERP and Salesforce systems to log order details, customer interactions, and updates.
• Update special pricing, price lists, and special agreements within ERP and CRM systems.
• Assist sales team with account assignments within ERP, CRM, MIS systems.
• Maintain accurate records of transactions and communications.
• Support digital tools like customer portals and web shops for order tracking and configuration.
• Support OEM Account Managers and Engineering with order tracking, expedites, and direct customer communications.
• Work closely with accounting for invoicing, payment issues, new customer on-boarding, and account closures.
• Coordinate with shipping for shipping and delivery arrangements.
• Liaise with production team on outstanding orders, shipping timelines, tracking numbers, and provide customers with current order tracking as required.
• Collaborate with IT on customer changes within CRM, ERP, and MIS systems.

Qualifications

What You Will Need: A qualified candidate must possess the ability to–

• Team player with a customer-first mindset.
• Detail-oriented and organized.
• Project management, helping team meet deadlines.
• Strong communication skills.
• Comfortable working with digital systems and tools.
• Able to multitask and prioritize in a fast-paced environment.
• Experience with BC, SAP, MIS, and Salesforce CRM systems.
• MS Office family of software with primary focus on Outlook, PowerPoint, Excel, Word, and Teams.

Minimum Requirements:

• Associates degree or equivalent education, experience
• Knowledge of commonly used concepts, practices, and procedures
• Intermediate computer and MS Office package experience
• Strong Administrative support and organizational skills