Member Service Center Representative- (Call Center)

Job Description

Job Description

As an Employee

We live by the Fish! Philosophy, which means we actively choose to bring passion to our work, find ways to Play and bring joy to the office and constantly look for ways to Make Someone’s Day both for our members and our teammates. Above all, we believe in being truly Present for one another.

Comprehensive Benefits:

• Medical, dental, vision, FSA, HSA options for full-time employees.
• Paid holidays, vacation, and sick time.
• Retirement 401(k) plan which offers company match
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Promotes a solid work/life balance.
• Banking perks and discount programs.
• Employee recognition program

Compensation range: $20.00 - $22.00 per hour

The actual salary offered within the range is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.

Position Overview

We are seeking a motivated Member Service Center Representative; your focus is delivering exceptional service to our members while facilitating various transactions with accuracy and efficiency. Serving as a representative of the credit union, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience.

Essential Functions & Responsibilities:

• Maintains knowledge of products and services to properly assist members.
• Accurately process member transactions and provide appropriate recommendations to members who may need guidance in identifying the best solution to meet their needs
• Strict adherence to verification processes for authenticating member identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
• Responds to problems and directs phone calls to the appropriate area
• Attend training as required.
• Develop member relationships and retention of business, while actively promoting and cross-selling credit union products and services.

Knowledge & Skills Needed to be successful in this role

• High school diploma or high school equivalency is required
• A minimum of six months to two (2) years of customer service and/or sales experience is normally required
• Excellent communication skills and strong attention to detail.
• Excellent listening and telephone skills
• Proficiency with a PC and associated programs (such as Microsoft Office)
• Ability to build relationships with members and teammates
• Strong customer service skills
• Impeccable dependency regarding all scheduled shifts
• Become proficient in all relevant systems as well as credit union products
• Ability to maintain poise and professionalism under pressure

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.