Shop Technician

Service Shop Technician

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including consulting, material handling equipment, parts, and service, automated mobile robots, vision guided vehicles and automated guided vehicles, high density storage solutions including ASRS, robotic goods to person and shuttle systems, WMS/WES/WCS solutions and software, intralogistics solutions and automation including conveyor and high-speed sortation, and telematics.

Job Summary: As a Service Shop Technician, you will perform mechanical, hydraulic, electrical, and cosmetic repairs and maintenance on electric and internal combustion lift trucks, as well as various material handling equipment and other related machinery, primarily within a supervised shop environment. Your role is essential in ensuring complete customer satisfaction by delivering high-quality service in a polite and professional manner.

Responsibilities:

• Perform quality scheduled maintenance, new equipment installations, approved modifications, and minor/major equipment overhauls, ensuring adherence to policies and procedures in a timely manner.
• Rebuild and repair components as necessary.
• Perform factory-authorized modifications per specifications.
• Problem Analysis and Resolution
• Effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend actions to correct the situation.
• Observe, analyze, and determine corrective courses of action for service and repair of customer equipment.
• Perform necessary repairs to resolve analyzed situations in a professional and productive manner.
• Provide sanding, lubrication, operational testing, and minor welding within capabilities.
• Exhibit a professional demeanor and promote goodwill between the company and customers by providing a superior level of customer service.
• Provide field service support as needed.
• Prepare necessary documentation relating to each repair in a neat and accurate manner.
• Follow safety rules and ensure that hazardous waste is disposed of properly.
• Account for 100% of paid time.
• Perform parts and supply lookup and ordering.
• Responsible for keeping the work area clean and free of clutter and ensuring personal/shop tools are clean and in good repair.
• Follow Carolina Handling's safety and housekeeping guidelines when performing all repairs.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements:

• All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
• High school education, plus one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent in college or vocational education.
• Demonstrate good mechanical and electrical aptitude.
• Ability to read and interpret schematics and necessary service and training manuals.
• Ability to effectively utilize volt, ohm, and multi-meters.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools.
• Ability to communicate effectively with customers, management, and co-workers.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs.
• Ability to draw upon available support resources within the company and recognize when it is appropriate to do so.

Benefits of Joining the Team:

At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

• Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
• Annual Uniform & Boot Allowance
• Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.
• Paid On the Job Training
• Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.
• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
• Company-sponsored social events and team-building activities.
• Employee recognition program

Physical Requirements & Working Conditions:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship. This position is classified as heavy work, involving the operation of machinery, power tools, and heavy equipment. Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with moving about the warehouse to various work areas. Physical demands include the ability to constantly lift and/or move objects weighing up to 25 pounds, frequently up to 50 pounds, and occasionally to 100 pounds. Manual dexterity is crucial for operating machinery, tools, computers, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the ability to adjust focus. Additionally, visual acuity is necessary to read documents, schematics, and equipment displays. This role operates within a shop/warehouse setting with frequent exposure to oil, grease, and dirt, as well as extreme seasonal temperatures, and vibration. Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock. There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed. Noise levels typically range from moderate to high.

Travel Requirements:

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! #HP1966