Client Support Associate

Job Description

Job Description

Broad Statement of Responsibilities: 
The Client Support Associate involved in the day to day operations of the client milieu. 

The CSA collaborates extensively with clinicians, nursing staff, hospitality, case management, and other patient caregivers and staff to ensure delivery of quality care and coordination of services. They work closely with clinical and hospitality leadership to coordinate systems related to measuring attendance, reporting program outcomes, milieu activities and client satisfaction. The CSA works closely with the Clinical Team and Hospitality Department on special projects as 
assigned.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to stand for 8+ hours
• Able to squat, bend, kneel, and lift 50 lbs
• Able to work with all departments at All Points North
• Extensive knowledge of KIPU EMR
• Time-management skills
• Capable of making good decisions
• Ability to handle pressure well
• Ability to deal with uncertainty
• Valid Drivers License

Education:
Required; High School Diploma / GED Preferred; Associates in Social or Human Services

Experience: 2+ years of experience working in clinical or hospitality settings with direct guest/client care, experience in clinical documentation systems

Special Skills & Knowledge: Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable and accept changes quickly and easily; be willing to address conflict appropriately. Basic computer skills are required with Microsoft Office Suite and KIPU, web-based products knowledge a bonus.

Physical Requirements: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Routine mobility to include standing, stooping, bending, lifting, walking and running.
• Regularly required to sit and work at a phone/computer workstation
• Ability to lift up to 50 lbs.

Materials & Equipment: Office equipment, computer, copy machine, iPad and company computer programs

Essential Requirements:

• High moral and ethical values
• Willingness to be open to learning and growing
• Exceptional communication skills
• Basic understanding of medical and clinical terminology
• Excellent organizational skills in order to ensure all patient needs are being met
• Ability to interact with a wide range of individuals each day
• Must possess a valid driver’s license, appropriate references
• Appropriate interpersonal/personal boundaries
• Maturity of judgment and behavior
• Ability to remain flexible to accommodate changes in work schedule

Position Duties and Responsibilities – Responsibilities include but are not limited to:

• Completes and distributes the daily census and coordinating ongoing improvement of the census and related projects
• Produce timely and accurate information to communicate with other department heads regarding guest and departmental needs
• Works closely with the case management team to ensure coordination of case management tasks including admissions and discharge
• Review and aggregate patient outcome and satisfaction data
• Setting up KIPU accounts and managing access levels in KIPU
• Ensure all EHR are in KIPU and have been signed
• Develop and implement clinic policies and protocols
• Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed
• Works to create efficient systems and workflows within the clinic
• Engages in ongoing tasks to develop policies and enhance processes and procedures, including ongoing performance improvement for clinical tasks
• Collaborates extensively between departments to coordinate the completion of assigned performance improvement tasks
• Works closely with leadership tasks on specialty projects as assigned
• Successfully plans and facilitates psycho educational groups.
• Attends, scribes and enters notes in Kipu for clinically facilitated process, trauma, and experiential groups.
• Client Transportation/facility transportation as needed