Customer Service Representative

Join Our Team as a Full-Time Customer Service Representative!Are you someone who enjoys helping others, thrives in a fast-paced environment, and values being part of a supportive team? If so, we'd love to meet you! All Volusia and Flagler Heating and Air is seeking a Full-Time Customer Service Representative to be the friendly and professional first point of contact for our valued customers. We're a family-owned and operated company committed to not just keeping homes comfortable—but also creating a workplace where our team feels supported, respected, and appreciated.What You'll Do:Greet and assist customers over the phone with a warm, professional attitudeAnswer and manage inbound/outbound phone callsSchedule and confirm appointmentsDraft customer correspondences, contracts, and service documentsMaintain organized filing and record-keeping systemsSupport the team with general administrative dutiesParticipate in our Emergency After-Hours Dispatch Phone rotation (additional pay provided)What We're Looking For:Positive, supportive and bright personalityPrior experience in customer service, administrative, or office support rolesStrong organizational and multitasking skillsExcellent verbal and written communicationDetail-oriented with a proactive attitudeBilingual a plus (but not required)Comfortable using CRMs, Microsoft Office, Excel, QuickBooks, and general office softwareWhy Work With Us? At All Volusia and Flagler Heating and Air, we believe our employees are our greatest asset. That's why we foster a culture where work-life balance is prioritized, and every team member—from technicians to office staff—is treated like family. We're more than just a heating and air company—we're a trusted Home Comfort Services provider, available day or night. Our team takes pride in providing clear communication, expert service, and peace of mind to every customer we serve. Whether someone needs emergency service on a hot Florida night or a routine inspection before summer kicks in, our team is here to make their home comfortable—and you'll play a key role in making that happen. Ready to Join a Company That Feels Like Home? Apply today and become part of a company that values hard work, high standards, and a team-first mindset. Compensation: $17.00 - $19.00 per hour