Housekeeping Supervisor

Job Description

Job Description

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

Job Summary

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure a clean, safe, and welcoming environment for guests and staff. This role supervises housekeeping staff and establishes cleaning standards.

Key Responsibilities

• Supervise and train housekeeping staff
• Ensure team adherence to cleanliness and service standards
• Operations Management
  • Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces
  • Develop and implement cleaning procedures and protocols
• Quality Control
  • Inspect rooms and facilities to ensure high standards of cleanliness and presentation
  • Maintain consistent service quality across all areas
• Compliance & Safety
  • Ensure compliance with health, safety, and sanitation regulations
  • Maintain proper use and storage of cleaning chemicals

Qualifications

• 3–5+ years of housekeeping experience
• Strong leadership and organizational skills
• Excellent attention to detail
• Knowledge of cleaning procedures, equipment, and safety standards

Working Conditions

• May require standing, walking, and lifting for extended periods
• Flexible schedule, including weekends and holidays
• Fast-paced, service-oriented environment

Preferred Experience (Optional)

• Experience in hotels, resorts, or large facilities
• Bilingual abilities are a plus

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.