Accounts Receivable/Chargeback Specialist
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Job Description
Job Description
The Chargeback & Deductions Specialist is responsible for managing, analyzing, and resolving customer chargebacks, deductions, and payment discrepancies.
Key Responsibilities
- Review, research, and resolve customer chargebacks, deductions, and short payments in a timely manner.
- Analyze deduction claims related to pricing discrepancies, shortages, returns, promotional allowances, freight claims, compliance fines, and other customer disputes.
- Validate supporting documentation and determine the legitimacy of deductions.
- Collaborate with Sales, Customer Service, Supply Chain, Logistics, and Finance teams to gather information and resolve disputes.
- Prepare and submit chargeback disputes and recovery documentation to customers.
- Monitor deduction aging and prioritize recovery efforts to maximize revenue collection.
- Reconcile customer accounts and maintain accurate records of deduction activity.
- Track deduction trends and identify root causes to reduce future occurrences.
- Generate regular reports on chargeback activity, recoveries, open balances, and aging metrics.
- Ensure compliance with company policies, customer agreements, and contractual terms.
- Support month-end closing activities by providing deduction reserves and account analyses.
- Assist with audits by maintaining organized documentation and supporting schedules.
- Recommend process improvements to enhance deduction management and reduce revenue leakage.
Qualifications
Education
- Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
Experience
- 2–5 years of experience in accounts receivable, chargeback management, deductions processing, or customer account reconciliation.
- Experience working with major retailers, distributors, or consumer goods customers is preferred.
- Experience with ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics is a plus
Vacancy posted 2 days ago
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