Vice President, North America Commercial Services

Job Summary

The Red Hat Americas Services Leadership team is looking for a Vice President to lead the North America Commercial Services team. This position is responsible for all Services motions and functions in this geography, including Consulting, Training and Technical Account Management (TAM). This leader will also align its strategies with the North America Commercial geography, ensuring sales, services and customer success motions are well integrated and support the customers of the North America Commercial landscape. The Services function enables Red Hat's customers to receive maximum value from Red Hat's products for the needs of their business. This role will closely monitor the execution by the regional teams, and will engage with critical customers directly. This role will align with the Americas and other geo functions to establish consistent KPIs and other metrics in a methodical, consistent approach. This leader, part of the Americas Services Leadership team, will be a critical participant in the transformation towards more strategic customer relationships. This position has a dual reporting structure to the VP, Americas Services and to the VP, North America Commercial Sales whereby this leader will deliver on the Services Americas methodology and goals set by the VP of Services while aligning to the sales opportunities and priorities managed by the VP of North America Commercial Sales.

What you will do:

• Execute on Red Hat's transformative vision to deliver an exceptional customer experience for hybrid cloud, leading to increased adoption of Red Hat technologies, inclusive of our Ecosystem

• Collaborate closely with all North America Commercial Sales leaders and align efforts to ensure optimal outcomes for our customers and partners

• Establish and execute strategies to ensure Services in North America Commercial are aligned to the Red Hat subscription footprint and growth.

• Drive Consulting, Training and Technical Account Management in business across the geography.

• Accelerate our focus on Customer-centric Value as we evolve business models from prepaid annual to consumptive models accommodating enterprise commitments empowered by world class Red Hat Services offerings

• Collaborate with Americas Services Leader as well as other in-region functional groups, for consistent strategy and execution

• Define, manage, and optimize a consistent, proactive, and cross-functionally aligned operating model, leading to consistent customer value realization, by design

• Achieve success measure and KPI's on Services P&L responsibilities and NPS

What you will bring:

• 10+ years in a leadership/ management role leading high-performance services and delivery teams.

• Experience and tenacity to drive transformational change through a large, enterprise organization

• Customer service focus, including the ability to deliver multiple priority projects with high customer and partner satisfaction in a rapidly changing environment

• Demonstrated ability to lead a distributed, multicultural organization in a global and geo matrix

• Proven track record working with Partners on large enterprise sales programs.

• Combined background of customer success, services, partner, and sales experience, ideally with a track record in P&L management

• Deep financial and operational understanding of value drivers in recurring and transactional revenue business models

• Demonstrated ability to teamwork with external partners and ecosystem, developing win-win relationships that keep the best interest of the customer at heart and also help scale the business at the market level

• Empathy for customers, partners, and passion for revenue and growth

• Analytical and process-oriented mindset

• Outstanding communication skills, both oral and written with excellent presentation skills

• Bachelor's degree in a technology or any analytical discipline; Graduate degree in management preferred

The salary range for this position is $403,720.00 - $686,450.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

? Comprehensive medical, dental, and vision coverage

? Flexible Spending Account - healthcare and dependent care

? Health Savings Account - high deductible medical plan

? Retirement 401(k) with employer match

? Paid time off and holidays

? Paid parental leave plans for all new parents

? Leave benefits including disability, paid family medical leave, and paid military leave

? Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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