Program Manager

Summary The University of Michigan Medical School Office of Faculty Affairs, in collaboration with the University of Michigan Medical Group (UMMG), is seeking a Program Manager to manage the newly established Faculty Data Program. This role will report to the Senior Director of Faculty Compensation, Compliance, and Analytics and is critical in supporting the development of an established source of truth and a standard set of data definitions for a critical portfolio of faculty data and related metrics. The Program Manager’s portfolio will include administrative operations, reporting, and data literacy and education, and comprehensive stakeholder engagement. The position will oversee multiple projects/initiatives/programs to optimize faculty contributions across the mission. The Program Manager will be required to effectively collaborate with a multidisciplinary team of leadership, clinicians, clinical staff, project managers, and business intelligence/data analysts to create and promote a culture of data-driven decision-making across the medical school and clinical enterprise. Responsibilities* 1. Administrative & Operational Leadership Stakeholder Coordination Act as a central liaison between UMMS Departments, Faculty Affairs, HITS, and the Dean's Office to establish clear roles and responsibilities across data governance Manage stakeholder education on the definitions, insights, and business purposes for new reports and analytics Proactively engage data consumers to increase awareness, utilization, and answer questions on newly established reports and analytics Report feedback to the program team and review and prioritize requests for new work Curate self-service tools and resources in a central SharePoint site Data Operations: Assist UMMS departments in leveraging validated data and reporting to optimize the impact of their faculty across the tripartite mission Work closely with colleagues and leadership to ensure the completeness, accuracy, and delivery of new reports and analytics Ensure appropriate data governance before releasing data for projects, through guidance from leadership, as well as Data Use Agreements, and/or Business Associate Agreements Program Management: Responsible for the management, performance, and completion of multiple concurrent projects, and provide a single point of contact for those projects Manage project scope and develop detailed work plans, schedules, progress tracking, and projections of key deliverables, and maintain effective and transparent documentation. Coordinate and lead project-related meetings (agendas, handouts, scheduling, meeting notes/minutes) and liaise with and coordinate communication across key community members. Prepare written communications, including presentations for a variety of audiences, and coordinate and facilitate communication planning and deliverables for projects and initiatives. Data Stewardship Support stewardship of faculty data, ensuring all reporting remains current, validated, and functional 2. Clinical Effort (cFTE) Program Management Serve as co-lead in maintaining vendor relationships with QGenda and establishing best practice guidelines for departments Actively engage the vendor to ensure alignment with the data model and data quality standards for the transformation of QGenda scheduling data into expected and actual session data Help lead the QGenda user community to develop best practice guidelines, resources, and to run routine meetings Engage stakeholders to operationalize best practices Proactively engage stakeholders to increase awareness, utilization, and answer questions on the cFTE data model, data definitions, and routine maintenance expectations 3. Data & Reporting Literacy Possess a broad knowledge of how electronic health records are utilized by health system staff, clinicians, and operational leaders, and how this translates to data and data quality for analytics Collaborate with analytics partners on the creation and maintenance of high-quality, governed data products, including data marts and Tableau dashboards, to be used and reused by data consumers in the pediatrics and diabetes/metabolism communities Create and maintain documentation to support data governance, including internal documentation of systems and operating procedures, and documentation for end-users, including data dictionaries and user guides. Communicate changes to data products (data marts and Tableau dashboards) to data stewards and data consumers In collaboration with leadership, lead virtual/in-person training for data stewards and data consumers, and develop and design training materials focused on the use of self-service data tools (primarily Tableau dashboards) Identify opportunities for the design, development, and optimization of data products and tools for increasing data literacy through different modalities, including documentation for end-users, webinars and workshops, and improved user interface designs of the data products and tools. In collaboration with leadership, coordinate and manage a Data Stewardship program for clinicians and staff to develop data literacy to effectively use data products and tools for data-driven decision-making Educate stakeholders on the newly established faculty data mart and ensure that it is being utilized as a source of truth for key data fields such as years in rank, total effort by mission bucket, clinical, and research productivity Required Qualifications* Minimum of seven years of professional experience. Strong program management and operations skills as evidenced by a track record of managing large and complex programs and administrative operations, effectively keeping stakeholders engaged and apprised, managing multiple deadlines and priorities at one time, and effectively working across a large number of customers. Demonstrated track record of positive team leadership, collaboration, and customer service responsiveness, and applying knowledge and analyses strategically and proactively. A positive growth-oriented approach and attitude characterized by a willingness to acquire new skills, continuously improve, apply creativity, build and leverage a network of collaborators, and possess expertise in time management and complex coordination. Bachelor's degree required. Strong analytical ability to gather and summarize data and information. Familiarity with self-service data tools. Familiarity with user interface/user experience design methods. Excellent interpersonal, written, and verbal communication skills. Examples of work products may be requested. Highly organized with the ability to prioritize multiple projects simultaneously and successfully meet deadlines. Demonstrated experience in gathering information, analyzing data, and problem-solving, both independently and as part of a team. Experience in preparing communications, documents, materials, and forms for distribution to a range of internal and external audiences. Ability to work independently and under general supervision, and a track record of completing projects and meeting deadlines. Critical thinking and creative problem-solving skills are exercised with sound judgment, an ability to anticipate emergent issues and needs, and provide appropriate recommendations. Proven ability to support complex data sets, such as faculty demographics, appointment effort, and productivity metrics Desired Qualifications* Preferred candidates will have ten plus years of experience managing complex projects and programs and will have an advanced skillset in data literacy, analysis, and reporting within the healthcare setting. They will have extensive experience supporting portfolios and/or programs that produce large/complex data sets and the synthesis of data into insightful summaries and recommendations. Basic skills in supporting dashboards and data visualizations. Strong ability to gather and summarize data and information. Basic skills in building dashboards and data visualizations. Familiarity with user interface/user experience design methods. What Benefits can you Look Forward to? Excellent medical, dental, and vision coverage effective on your very first day 2:1 Match on retirement savings Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. #J-18808-Ljbffr