Business Systems Analyst

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst within PNC's SRC organization, you will be based in Pittsburgh, PA, Columbus, OH, or Strongsville, OH, Birmingham, AL or Dallas, TX.

Lead day-to-day application support activities, including issue triage, system troubleshooting, workflow validation, and root cause analysis to ensure optimal system performance and reliability.

Elicit, analyze, document, and refine business requirements, workflows, and functional specifications to support system enhancements, integrations, and API-driven initiatives.

Design and execute User Acceptance Testing (UAT) and functional test plans, develop test scripts, coordinate testing cycles, and validate system changes across multiple environments.

Create and maintain process documentation, workflow diagrams, data flow maps, and functional guides to promote cross-functional alignment and support successful project delivery.

Partner closely with IT teams, developers, QA analysts, and business stakeholders to investigate defects, assess downstream impacts, and ensure timely resolution of issues.

Support software release management, change request processes, and production monitoring efforts to maintain application stability, system integrity, and business continuity.

Drive continuous improvement initiatives by identifying process optimization opportunities and recommending enhancements that improve user experience and operational efficiency.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in developing functional requirements for business systems; tests, trains and implements applications.

• Translates clients requirements to functional documentation; participates in technical designs and test planning .

• Designs, prototypes, configures, and tests new or enhanced applications .

• Performs customer support processes and activities for the implementation of new or existing applications .

• Monitors the efficiency and effectiveness of application operations and troubleshoots problems, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Business Requirements, Customer Solutions, Data Flow Diagram, Design, Group Problem Solving, Process Improvements, Process Mapping, Release Management, Software Solutions, User Acceptance Testing (UAT), User Experience (UX) Design

Competencies

Application Testing, Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Problem Management, Requirements Analysis, System Testing, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $52,000.00 – $105,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 07/21/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.