Program Coordinator II

An Official website of the Commonwealth of Massachusetts Job Description - Program Coordinator II (2600050K) Job Description Program Coordinator II - ( 2600050K ) Description The Massachusetts Department of Developmental Services (DDS)is dedicated to creating, in partnership with others, innovative and genuineopportunities for individuals with intellectual disabilities to participatefully and meaningfully in, and contribute to, their communities as valuedmembers. Serving individuals is the mostimportant thing we do each day, and because of that, the Holyoke/Chicopee Area Officeis built upon a solid foundation of knowledge, communication andteamwork. The ideal Program Coordinator II (PC II) candidateembraces this approach to service and incorporates learning, respect andcommunication in the work environment. In conjunction with the Area Director (or designee), the Program Coordinator II (PC II) will oversee the management of all Commission for the Protection of Persons with Disabilities (CPPD) complaints received. The office receives CPPD complaints which must be logged and administered per the relevant regulations. The ideal candidate must have exceptional organizational skills to effectively manage the myriad paths and stages of investigations, solid communication skills to effectively problem solve with DDS internal staff and external partners, and strong writing skills to timely develop resolution letters and action plans. The PC II must demonstrate leadership in group settings and be able to work collaboratively with the Complaint Resolution Team (CRT) in rendering decisions on each CPPD. The ability to comprehend the regulatory framework of our investigations process (115 CMR 9.00) is essential. The Program Coordinator II is responsible for assisting area office management, particularly the program monitor, and service coordination staff with all processes related to revenue generation. This may include monitoring compliance with Home and Community Based Services the Waiver); problem solving issues involving Medicaid eligibility, tracking and facilitating Waiver enrollments for adults entering services, resolving Participant Allocation Management (PAM), producing Plans Of Care (POCs), and addressing Plan of Care issues. They will also assist as necessary in quarterly audits of systems initiated by the region or central office. The Program Coordinator II will process change in area of service documents for the Area Office, as well as track these to its completion. The Program Coordinator II will work collaboratively with Area Office staff on Participant Directed Programs. The Program Coordinator II will perform other related duties as assigned by the Area Director or Assistant Area Director. Finally, the Program Coordinator II is an integral part of the area office management team. They will be expected to participate in regular management meetings, provide updates on relevant investigations and participant directed services, and to exhibit leadership within the office. The Program Coordinator II will be expected to help direct problems towards solution and will be called upon as needed to meet the needs of the individuals served. Schedule Monday-Friday: 9:00am-5:00pm Days Off: Saturday/Sunday Flexibility required to meet the needs of the Area Office. About the Department of Developmental Services The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Recommended candidates must successfully complete pre-employment screening which includes: Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at View phone number on click.appcast.io for assistance. Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at View phone number on click.appcast.io Ext. #4. Qualifications MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.* II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.* III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth in the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. An Equal Opportunity / Affrimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Primary Location Job Administrative Services Agency Department of Developmental Services Schedule Full-time Shift Day Job Posting Jul 22, 2026, 6:18:44 PM Number of Openings 1 Salary 73,615.88 - 106,401.62 Yearly If you have Diversity, ... ADA Coordinator : Kendy Derival, View email address on click.appcast.io - View phone number on click.appcast.io Bargaining Unit : 06-NAGE - Professional Admin. Confidential : No Potentially Eligible for a Hybrid Work Schedule : Yes #J-18808-Ljbffr Commonwealth of Massachusetts