Associate Director Medical Omnichannel Education - Strategy & Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Role Purpose

The Medical Omnichannel Education (MOE) organization advances prioritized medical strategies and addresses clinical care gaps by delivering scientifically relevant, evidence-based, and customer-informed education through omnichannel solutions. The team's ambition is to ensure healthcare professionals have access to the right educational content, tools, and experiences - through the right channels, at the right time, and with the right cadence - to improve patient care.

The Associate Director, MOE Strategy & Operations reports to the Senior Director, MOE Strategy & Operations and is responsible for translating MOE and Global Medical Solutions (GMS) strategy into operational plans, process frameworks, and platform capabilities that enable the compliant delivery of omnichannel HCP education at scale. This role serves as the operational backbone of the Strategy & Operations team - owning process design and continuous improvement, system stewardship, performance measurement, training and enablement, and program management across therapeutic areas, geographies, and business units.

Success in this role depends on the ability to drive operational excellence in a complex, evolving environment - building scalable processes and capabilities that enable the organization to execute with consistency and speed, while adapting to shifting priorities, technologies, and organizational models. The ideal candidate brings strong program management discipline, a process improvement mindset, comfort with ambiguity, and the ability to influence and align diverse stakeholders across a matrixed global organization.

This job description provides a general overview of requirements at the time it was prepared. Requirements may evolve and may include additional responsibilities not specifically described here.

Primary Responsibilities

1. Strategy & Operational Planning

• Translate GMS and MOE strategic priorities into phased, prioritized operational plans with clear milestones, owners, and measurable outcomes
• Develop, document, and maintain strategic roadmaps that align operational execution to brand, therapeutic area, and functional priorities
• Partner with MOE leadership, the Global MOE Portfolio team, MOE Channels team, BU Integrators, LGO, and cross-functional stakeholders to ensure operational plans reflect integrated medical strategy
• Contribute to the annual development of integrated MOE therapeutic area strategies and business plans, including resource planning, capacity modeling, budget management, and cross-functional coordination
• Monitor progress against plans, proactively identifying risks and driving mitigation strategies to protect delivery timelines and quality
• Support the development of MOE value propositions and executive communications that build organizational credibility and secure leadership alignment

2. Process Design, Improvement & Operational Excellence

• Design, implement, and continuously improve core MOE processes, standards, and workflows - ensuring operational consistency, compliance, and efficiency across the function
• Lead process improvement initiatives that reduce cycle times, eliminate redundancies, and increase team capacity for higher-value work, including AI-enabled and automation approaches where appropriate
• Build and iterate playbooks, SOPs, and process frameworks that enable the team to execute with consistency and speed through periods of organizational growth and change
• Drive ways-of-working improvements as the MOE operating model evolves - updating team norms, collaboration models, and operational cadences
• Identify operational gaps through data analysis, stakeholder feedback, and performance metrics; design and implement solutions with measurable impact on productivity and quality
• Ensure all processes reflect adherence to applicable laws, regulations, and internal quality standards impacting the medical omnichannel education environment

3. Platform & Technology Ecosystem Management

• Serve as System Owner or steward for designated MOE platforms and tools, including strategic oversight of development, maintenance, optimization, and retirement
• Represent the MOE function in system governance, prioritization, and implementation forums - grounding decisions in user feedback and business requirements
• Partner with technology, commercial, and cross-functional teams to ensure platform capabilities support evolving content creation, management, and distribution needs across personal and non-personal engagement channels
• Identify and evaluate current and future-state technology solutions that enable compliant, scalable omnichannel content operations - prioritizing practical adoption over complexity
• Build reports, dashboards, and data tools that enable analytics-enabled omnichannel education planning, KPI tracking, and data-driven decision making across the MOE organization

4. Training, Enablement & Change Management

• Provide training, guidance, and expert consultation on MOE platforms, capabilities, and ways of working to global, regional, and affiliate teams
• Design and deliver onboarding programs for new MOE team members and training initiatives that increase productivity, role efficiency, and operational consistency
• Maintain and continuously improve training materials, guidebooks, and SOPs to reflect current platform capabilities, processes, and organizational expectations
• Lead change management activities associated with new platform deployments, process changes, and organizational transitions - driving adoption and minimizing disruption
• Contribute to communities of practice that drive capability building, best practice sharing, and consistency across business units and geographies

5. Program Management & Governance

• Lead and manage large-scale, complex programs and initiatives with full accountability for scope, timelines, resources, risk, and budget
• Own milestone tracking, risk identification, issue escalation, and course-correction to ensure on-time, high-quality delivery across the MOE portfolio
• Maintain rigorous documentation standards including project charters, decision logs, stakeholder maps, and status reporting to support audit readiness
• Contribute to governance frameworks, standards, and templates that codify best practices and drive consistent quality at scale

6. Vendor & Partner Management

• Manage vendor and partner relationships, ensuring contractual obligations are met and solutions are delivered on time, on budget, and at the expected quality level
• Lead vendor selection processes in partnership with Procurement, evaluating capabilities against evolving MOE requirements
• Monitor vendor performance and drive accountability, escalating issues and renegotiating terms as needed to protect the function's interests
• Oversee contractor engagement for GMS and MOE workstreams, including onboarding, work allocation, performance management, and alignment to team priorities and compliance standards

7. Cross-Functional Collaboration & Influence

• Lead without formal authority, building trust and alignment with partners across Medical Affairs, GMS, GMAO, Commercial, Legal, Ethics and Compliance, Regulatory, Marketing, and affiliate stakeholders
• Effectively collaborate with Global MOE, LGO, MOE Channels, BI&A, Outcomes Liaison, MHS, and Medical Digital teams to encourage consistency and reduce redundancies across the omnichannel ecosystem
• Serve as a collaborative connector - fostering shared ownership, removing silos, and ensuring cross-functional interfaces operate smoothly
• Coordinate with global and regional partners to ensure MOE approaches are locally relevant and globally coherent

Basic Requirements

• Bachelor's degree
• Minimum 3 years of experience in the pharmaceutical, biotechnology, or healthcare industry in Medical Affairs, medical education, operations, capability building, or a related function
• **"Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1."
  

Additional Preferences

• Advanced degree (PharmD, MD, PhD, MS, or MBA)
• Track record leading cross-functional programs or strategic initiatives from planning through execution in a matrixed environment, including accountability for timelines, resources, and risk
• Experience designing, implementing, or improving business processes, operational workflows, or standards in a complex organizational setting
• Experience building or managing performance reporting, dashboards, or operational metrics used to track outcomes and inform decisions
• Experience influencing and aligning stakeholders across functions, business units, or geographies without direct authority
• Experience with platform governance, system ownership, or enterprise digital tool implementation in a regulated environment
• Experience developing and delivering training or enablement programs at organizational scale
• Project management or process improvement certification (PMP, Six Sigma, Lean, or equivalent)
• Change management certification or applied experience (Prosci or equivalent)
• Experience managing vendor relationships, including vendor selection, performance oversight, and budget accountability
• Working knowledge of healthcare compliance requirements applicable to medical education (e.g., PhRMA Code, OIG guidelines)
• Therapeutic area experience relevant to Lilly's portfolio

Additional Information

• Travel: Up to 20% domestic and international travel may be required

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Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$127,500 - $187,000

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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