Customer Service Representative

Customer Service Representative PrideStaff is looking for a CSR Serve as the main point of contact for all customer claims, including product, shipping, pricing, and order discrepancies Own the end-to-end claims process, from intake through resolution and closure Validate claim accuracy using order history, shipment data, and supporting documentation Communicate professionally with customers regarding claim status, expectations, and outcomes Ensure timely resolution of claims in alignment with company policies and service standards Maintain detailed and accurate records of all claims within the system Assist with initial order entry in OCR system(ESKER), ensuring accuracy in pricing, product selection, and shipping details Process EDI orders, validating data integrity and resolving discrepancies as needed Ensure compliance with customer-specific requirements and service agreements Serve as part of the front-line phone queue, handling inbound customer calls in a professional and timely manner Answer customer inquiries related to order status, tracking, and freight costs Triage and route account related questions appropriately while maintaining ownership of customer experience Ensure timely follow-up and resolution for all customer interactions Maintain and update CRM system data in Salesforce including customer records, contact information, and account notes Document customer interactions, claim details, and key communications accurately within CRM and ERP systems, as requested by Customer Service Manager Support data clean-up initiatives and ensure consistency across systems as requested/required Assist with reporting or data pulls as needed to support customer service and claims tracking Qualifications 25 years of experience in customer service, order management, or claims processing (manufacturing environment preferred) Experience working with ERP systems (SAP preferred) and EDI order processing Familiarity with CRM systems and data management Strong problem-solving and investigative skills High attention to detail and organizational skills Ability to manage multiple priorities and meet deadlines Excellent written and verbal communication skills Proficiency in Microsoft Office (Excel, Outlook, Teams) Key Competencies Ownership & accountability Customer focus Cross-functional collaboration Strong communication skills (verbal and written) Process mindset and continuous improvement Critical thinking and attention to detail Compensation / Pay Rate (Up to): $20.00 - $25.00 Apply Now All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.