Loan Servicing Unit Manager

Location: El Monte, CA Job Type: Full-Time Experience Level: Intermediate to Senior Overview We are seeking an experienced Loan Operations Unit Manager to lead and oversee a team responsible for critical loan servicing and operations functions. This role will manage the daily operations of a Loan Operations Unit, ensuring compliance with regulatory requirements, operational excellence, risk mitigation, and exceptional service delivery. The ideal candidate will bring strong leadership experience, deep knowledge of loan servicing regulations, and a proven ability to improve processes and drive team performance. Key Responsibilities Lead, coach, develop, and manage Loan Operations team members, including hiring, performance management, training, and succession planning. Establish and monitor team goals, productivity metrics, service levels, and performance scorecards. Direct loan servicing activities to ensure timely processing and compliance with regulatory turnaround requirements. Oversee key loan operations functions, including: Escrow monitoring and analysis Insurance and tax monitoring Demands and payoffs Adjustable-rate loan management Payment processing Construction disbursements Post-closing collateral monitoring Quality assurance and quality control Investor reporting Customer issue resolution and research Ensure compliance with all applicable federal, state, and local regulations, as well as internal policies and procedures. Identify and mitigate operational and compliance risks related to loan agreements, promissory notes, and servicing activities. Implement regulatory and procedural changes related to laws and regulations including:

BSA/AML

TRID

RESPA

SCRA

FACTA

GLBA

FDCPA

USPAP

CRA Conduct reviews of operational processes and third-party vendor activities to ensure compliance and effectiveness. Respond to internal and external audits and develop corrective action plans for identified findings. Manage loan purchase and sold loan activities in partnership with Treasury, Accounting, Syndications, Leverage Lending, and other business units. Drive process improvement initiatives and maintain comprehensive procedural documentation. Complete Compliance and Quality Self-Assessments for Loan Administration teams. Deliver training and updates on regulatory changes, compliance requirements, and process enhancements. Partner with system administrators to ensure accurate loan system configuration, including fees, note types, and credit bureau reporting. Generate and distribute management reports and operational analytics. Participate in User Acceptance Testing (UAT) for new products, systems, and processes. Support special projects focused on data integrity, compliance, and operational excellence. Stay current on applicable servicing regulations, including Bankruptcy, SCRA, FCRA, BSA/AML, and other industry requirements. Required Qualifications Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field. Minimum of 7 years of loan servicing experience. Minimum of 5 years of management experience leading operational teams. Strong knowledge of loan servicing regulations, compliance requirements, and industry best practices. Experience with escrow administration and escrow analysis. Excellent leadership, coaching, and team development skills. Strong analytical, problem-solving, and decision-making abilities. Effective project management experience with the ability to manage multiple priorities. Excellent verbal and written communication skills. Proven ability to build collaborative relationships across departments and stakeholders. Advanced proficiency in Microsoft Office, particularly Excel. Preferred Qualifications Experience with loan servicing platforms such as: FIS Black Knight Synergy Cash System Experience managing investor reporting and reconciliation activities. Knowledge of complex commercial and consumer loan servicing operations. Why Join Us? Opportunity to lead a high-impact loan operations team. Collaborative environment focused on continuous improvement and customer service excellence. Exposure to regulatory, operational, and strategic initiatives across the organization. Career growth opportunities within a dynamic financial services environment. Work Authorization: Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this position. Job Type & Location This is a Permanent position based out of El Monte, CA. Pay and Benefits The pay range for this position is $95000.00 - $128000.00/yr. Benefits include medical, dental, and vision insurance, healthcare and dependent care flexible spending accounts, long-term disability coverage, and life insurance. Employees also have access to a 401(k) retirement plan with company matching contributions, an Employee Stock Purchase Plan, and stock grants through the bank program.Headquartered in California, is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. Workplace Type This is a fully onsite position in El Monte,CA. Application Deadline This position is anticipated to close on Aug 26, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEK Systems