Senior Business Analyst

Role Description

On behalf of our client, Procom is currently seeking a Senior Business Analyst. This role bridges the gap between business needs and technology solutions, independently gathering and documenting business requirements for new applications across multiple concurrent projects.

• Requirements Discovery & Documentation
  • Facilitate discovery and requirements-gathering sessions with business and technical stakeholders.
  • Document functional and non-functional requirements for new applications.
  • Support business process reviews, impact assessments, and change management initiatives.
  • Act as a liaison between business units and technology teams throughout the requirements lifecycle.
• Requirements Gathering & Analysis
  • Independently facilitate requirements-gathering meetings and workshops with business and technical stakeholders across multiple concurrent projects.
  • Ask probing, clarifying questions to uncover underlying business needs, gaps, and risks.
  • Gather, analyze, and document functional and non-functional requirements for new applications.
  • Identify and analyze business problems, define scope of activities, and support business process reviews and impact assessments.
• Stakeholder Engagement & Liaison
  • Act as a liaison between business units and technology teams throughout the requirements lifecycle.
  • Collaborate with key stakeholders to prioritize requirements and tailor communications to diverse audiences.
  • Build collaborative relationships across business units, technology teams, and delivery partners.
  • Use strong written and verbal communication skills to influence stakeholders and communicate progress, risks, and issues effectively.
• Solution Design & Delivery Support
  • Support project teams in delivering new software and capabilities.
  • Design practical solutions to business problems, ensuring alignment with strategic goals.
  • Advise on business process improvements and facilitate effective decision-making.
  • Adapt to evolving business needs during design phases and maintain up-to-date documentation.
• Change Management
  • Support business process reviews, impact assessments, and change management initiatives.
  • Coordinate change management activities including communication plans, stakeholder engagement, and training as needed.

Qualifications

• 7-10+ years of experience in a Business Analyst role, managing a portfolio of business or technical applications.
• Proven ability to work independently - facilitating meetings and gathering requirements with minimal supervision.
• University degree in Business Administration, Commerce, Information Technology, Statistics, or Finance.
• Exceptional communication, facilitation, presentation, and training skills.
• Strong analytical thinking and problem-solving abilities, with a talent for simplifying complex issues.
• Demonstrated ability to manage multiple concurrent assignments under tight deadlines.
• Proficiency in Portfolio, Program, and Project Management tools.
• Solid understanding of System Development Lifecycle methodologies (Waterfall, Agile, Iterative).
• Experience with Business Analysis tools, diagrams, and methodologies.
• General awareness of IT disciplines including Enterprise Architecture, Infrastructure, SaaS, Cybersecurity, and ITIL.
• Proficient in Microsoft Office tools, especially Excel and SharePoint.
• Experience with Change Management frameworks (e.g., Prosci) is an asset.

Contract Length

• 12 Months

Start Date

• ASAP

Work Location

• Fully Remote (time zone aligned with Vancouver/Calgary preferred)