Accounts Receivable Supervisor

Commercial Accounts Receivable Supervisor

Looking for an opportunity to advance your career? We are seeking top talent to join our Commercial Account Receivables team!

The Commercial Accounts Receivable Supervisor is responsible for leading a team of Commercial AR Specialists focused on collections, account resolution, billing support, and customer account management. This role ensures the effective execution of collection strategies, reduction of delinquent receivables, achievement of aging goals, and delivery of exceptional customer service.

The Supervisor acts as a coach, mentor, and escalation point for complex customer issues while driving accountability, operational excellence, process improvement, and employee development. This position partners closely with Branch Operations, Region Leadership, Billing, Cash Applications, and National Accounts teams to improve cash flow, reduce aged receivables, and enhance the overall customer experience.

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Responsibilities

You Will possess the following abilities and will be responsible for:

Essential Duties & Responsibilities

Team Leadership & Employee Development

• Lead, coach, mentor, and develop a team of Commercial Accounts Receivable Specialists.
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
• Monitor productivity, quality, customer interactions, and collection effectiveness.
• Establish clear performance expectations and hold team members accountable.
• Support onboarding, training, and professional development initiatives.
• Foster a culture of accountability, collaboration, and continuous improvement.

Collections Management

• Monitor team portfolios and collection activities to ensure timely follow-up on past-due accounts.
• Drive achievement of monthly AR aging reduction goals.
• Review aging reports and identify high-risk accounts requiring intervention.
• Escalate critical collection issues and partner with business leaders on resolution strategies.
• Ensure collection activities are documented accurately and timely.

Customer Account Resolution

• Serve as the escalation point for complex customer disputes, billing concerns, unapplied payments, and account discrepancies.
• Partner with branches, sales teams, operations, and customer stakeholders to remove barriers to payment.
• Facilitate account review meetings with internal stakeholders as needed.
• Ensure quick and effective resolution of customer issues impacting collections.

Operational Excellence

• Ensure adherence to department policies, procedures, and collection standards.
• Monitor workflow distribution and workload balancing across the team.
• Identify opportunities to improve efficiency, reduce manual effort, and strengthen controls.
• Participate in system enhancements, testing efforts, and implementation projects.

Reporting & Analytics

• Analyze aging trends, collection performance, DSO movement, and productivity metrics.
• Prepare and present performance updates to management.
• Develop corrective action plans for underperforming portfolios.
• Utilize reporting tools and dashboards to drive informed decisions.

Cross-Functional Collaboration

• Partner with Branch Managers, Region Leaders, Cash Applications, and Billing teams.
• Drive resolution of systemic issues impacting collections performance.
• Support strategic initiatives designed to improve cash flow and customer satisfaction.
• Serve as a subject matter expert for Commercial Accounts Receivable operations.

The Benefits

• Challenging position with a financially stable and reputable company
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Paid vacation, holidays, and sick leave
• Work Environment: Opportunity for hybrid office and home-based working arrangements once onboarded and trained.

Orkin is a part of the Rollins, Inc., family of brands. We are a global consumer and commercial service company that provides accurate, comprehensive, and efficient pest management services for both residential and commercial customers. We have over 800 locations worldwide, 13,000 employees, and reach $2B Revenues annually. Our employees help protect our customers where they work, live, and play.

Are you ready to join the Best in Pests?

Qualifications

The Experience You Will Bring (Minimum Requirements):

• Bachelor's Degree in Business, Accounting, Finance, or equivalent experience.
• 5+ years of Accounts Receivable and Commercial Collections experience.
• 2+ years of leadership or supervisory experience.
• Strong knowledge of AR aging, collections practices, billing processes, and cash application workflows.
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to influence outcomes across multiple business functions.
• Knowledge of AP billing portals (e.g. Coupa, Ariba, etc.)

Preferred

• Experience in large-scale multi-location operations.
• Experience managing remote teams.
• Knowledge of Pest Control practices and related systems.
• Process improvement or Lean experience.

Key Success Metrics

• Achievement of monthly aging reduction goals.
• DSO improvement.
• Collection effectiveness.
• Team productivity and quality metrics.
• Customer issue resolution turnaround time.
• Employee engagement and retention.
• Process improvement implementation and adoption.

Physical Demands / Working Environment:

We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations.

Are you ready to take your CAREER to the next level?

Apply in minutes with a resume even from your mobile device!

Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer