Controls Application Engineer

Job Title: Controls Application Engineer Operating Company: AIR Carolinas Job Location: Charlotte, NC FLSA Status: Exempt Salary Range: $76-122k About : AIR Carolinas – A member of the AIR Control Concepts family. AIR Carolinas is a leading manufacturers’ representative providing HVAC equipment, controls, service, and aftermarket solutions across North and South Carolina. Formerly Insight Partners, Hahn Mason, and Faulkner Haynes, we’ve united to deliver greater expertise, efficiency, and customer-focused solutions. AIR Carolinas is proud to be part of the AIR Control Concepts family, expanding our reach and strengthening our capabilities across the HVAC industry. This partnership allows us to provide even greater value to our customers by combining our trusted local expertise with the broad support, resources, and innovation of a larger organization. While our name and team remain the same, our commitment to quality service is now backed by an even stronger foundation. Job Description: The Controls Application Engineer designs software programs for controls related to a specific HVAC system to improve functionality. This position provides technical advice and expertise on specific controls to support our internal/external customers. The Controls Application Engineer frequently assesses the functionality of the program to maximize the unit’s capability to the customer’s satisfaction. The Controls Application Engineer may supervise and coordinate the activities of the Controls Team. Essential Duties and Responsibilities Gathers information from customers on their needs and designs and develops a software program for controls that match their needs. Assures the program continues to work properly, while making recommendations for future testing, upgrades and maintenance. Frequently dials in through a cradle point to troubleshoot issues. Confers with Service & Controls Leadership to develop methods and procedures to increase productivity, sales, expand markets, and promote business. Works directly with the Service Coordinator and/or Project Manager, providing guidance when needed as scheduling, invoicing and billing issues arise. Provides technicians with assistance in performing difficult or complicated duties. Attends company meetings to exchange product information and coordinate work activities with other departments. Coordinates safety training and professional development for the Team. Performs all other duties as assigned. Competencies Computer Skills – Needs to be highly knowledgeable about how to use computers and software. Programming is a huge part of the job, making it important for them to know how to program and code. Time Management – Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities. Quality Management – Provides the highest quality products and services which meet the needs and requirements of internal and external customers. Commits to continuous improvement through empowerment and management by data, open to suggestions and experimentation. Active Listening – Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Managing Customer Focus – Promotes customer focus. Establishes customer service standards. Provides training in customer service delivery. Monitors customer satisfaction. Develops new approaches to meeting customer needs. Curiosity – Innovative and always trying to figure out how things work. Exploring new technologies and developing their own is a central part of the job. Problem solver. Organization – Marshals resources (people, funding, material, support) effectively and efficiently. Can orchestrate multiple activities at once to accomplish a goal. Arranges information and files in a useful manner. Communication – Ability to communicate orally and in writing, with clarity and good effect with management, customers staff, vendors, etc. Understands clearly and quickly when instructions or orders are received. Uses judgment about what information is important and what is not, and what should be communicated, how, to whom and when. Strategic Thinking – Refers to the ability to solve difficult problems with effective solutions. Ability to resolve common inquiries and complaints. Experience and Requirements 2- or 4-year degree from an accredited trade school, college, or university preferred. Minimum 5 years of leadership experience. Programming knowledge and certifications with Tridium/Niagara, CPT, Reliable, KMC, etc. a plus. Configuration knowledge of AAON Controllers, etc. a plus. Valid in-state Driver’s License and clean driving record required. Carrier requirements are 21 years of age with a minimum of 3 years driving experience. Extensive travel is required with occasional overnight stays. Physical Demands/Work Environment While performing the duties of this job, the individual must be able to remain in a stationary position for 60 percent of the time while operating their computer and performing office work. The individual needs to frequently move about inside tight and cramped space. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds. The individual must be capable of reviewing their work for errors and making adjustments as necessary. This position works in various settings, with some outdoor exposure during the day. The noise level in the work environment is usually low to moderate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some travel is required. Benefits Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being. Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage. Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP). Professional Development – Ongoing training opportunities and support for continuing education. Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise. Referral Bonus Program – Earn bonuses for referring qualified technicians who join our team. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications. The Company complies with disability laws and provides reasonable accommodations to qualified individuals. #J-18808-Ljbffr AIR Control Concepts