Medical Office FRONT DESK

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Medical Office FRONT DESK Full Time Metroplex Medical Centre-Fort Worth, Fort Worth, TX, US 30+ days ago Requisition ID: 1007 Salary Range: $18.00 To $22.00 Hourly SUMMARY: This role is responsible for creating a welcoming and professional environment while efficiently managing the patient check-in/check-out process. The receptionist also supports communication between patients and clinical staff, ensures compliance with confidentiality standards, and helps maintain smooth front-office operations. DUTIES AND RESPONSIBILITIES: Greet and welcome patients in a professional and courteous manner. Ensure the reception area and waiting room remain clean and organized. Provide patients with information regarding clinic services, policies, and procedures. Monitor patient flow and communicate with clinical staff regarding delays or schedule adjustments. Manage phone systems by answering phones promptly, directing calls and messages to the appropriate personnel as needed. Schedule, reschedule, and confirm upcoming appointments as directed. Collect and scan copies of insurance cards and identification into the EHR. Verify insurance eligibility and benefits Collect Co-Pays, Co-Insurance, Deductible based on patient responsibility. Address patient inquiries, resolve minor concerns, and escalated issues when needed. Distribute incoming faxes and messages to appropriate staff. Maintain confidentiality of patient information in compliance with HIPAA. Assist with administrative task, including daily reports, logs, and end-of-day reconciliation as assigned. Support referral coordination, prior authorizations, or prescription refills as needed. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Certificates, licenses and registrations required: N/A Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Other skills required : N/A COMPETENCIES: Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The employee must; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include: close vision. Specialized equipment, machines, or vehicles used: Computer and phone system. #J-18808-Ljbffr