Customer Service Representative - Grow Into a Service Advisor

Job Description

Job Description

Great With People? We’ll Teach You the Automotive Side.

GIC Car Clinic is looking for a friendly, dependable, motivated Customer Service Representative to join our front-office team.

You do not need automotive experience, and you do not need to have worked as a Service Advisor before.

What matters most to us is that you are good with people, positive, professional, eager to learn, and someone customers will genuinely enjoy working with.

We can teach you our systems, our processes, and the automotive side of the business.

For the right person, this is an opportunity to start in customer service, learn how a successful automotive front office operates, take on more responsibility over time, and potentially grow into an Automotive Service Advisor position.

To be considered for the next step in our hiring process, please complete our RoleSynx application here:

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What We Offer

• $20 per hour
• Full-time, stable employment
• Monday–Friday schedule
• No weekends
• Paid on-the-job training
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid holidays and paid time off
• Professional SalesFix Advisor Training
• Supportive, team-oriented work environment
• Opportunity to learn multiple areas of the front office
• Career growth into an Automotive Service Advisor position
• Family-owned and operated since 2005

What You’ll Do

You will work alongside our Service Advisors and help keep the front office organized, responsive, and running smoothly.

Your responsibilities may include:

• Welcome customers warmly and professionally
• Answer incoming phone calls
• Schedule customer appointments
• Assist with vehicle check-in and check-out
• Help with customer updates and follow-up
• Support Service Advisors with day-to-day front-office needs
• Learn our computer systems and customer-service processes
• Keep customer information and daily tasks organized
• Assist with administrative and front-office duties as needed
• Help the team stay organized during busy periods
• Learn additional responsibilities as your skills and experience grow

This is an assistant and training role, so we do not expect you to know everything on day one.

We are looking for someone who is capable, willing to learn, and excited to become more valuable to the team over time.

What We’re Looking For

• Naturally friendly and comfortable with people
• Positive, courteous, and professional
• Confident speaking with customers in person and on the phone
• A good listener and communicator
• Dependable and punctual
• Organized and attentive to details
• Able to handle several tasks at once
• Calm and pleasant during busy periods
• Coachable and willing to learn
• A fast learner
• Motivated and ambitious
• Willing to take initiative and help where needed
• A strong team player

Automotive experience is not required.

Customer service experience is helpful, but we are also willing to consider someone coming from retail, hospitality, restaurants, reception, front-desk work, call centers, or another customer-facing position who has the right personality and wants to build a career.

Sales experience is also not required. Those skills can be developed as you grow toward a Service Advisor position.

Build More Than Just Another Customer Service Job

If you are a people person, learn quickly, take pride in doing a good job, and want an opportunity to grow professionally, we would like to hear from you.

Important: To be considered for the next step in our hiring process, applicants must complete the GIC Car Clinic RoleSynx application:

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