Real-Time Workforce Specialist - Contact Center
AmeriGas Propane
AmeriGas in King of Prussia, PA, seeks a Workforce Management Real-Time Specialist to monitor inbound contact traffic and maintain efficient contact distribution based on staff availability. The role encompasses alerting analysts regarding incoming contacts and managing agent schedules, including off-phone events. Candidates must possess strong analytical and communication skills, a High School diploma or GED, and two years of workforce management experience. The workplace environment is hybrid, and AmeriGas is an Equal Opportunity Employer. #J-18808-Ljbffr AmeriGas
Vacancy posted 2 days ago
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