Major Case Specialist, General Liability - Albany NY

Job Description Be the Hero in Someone's Story. When life throws curveballs—storms, accidents, unexpected challenges—you become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. Compensation The annual base salary range is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary will be determined by factors such as the scope and complexity of the role, the location, and the candidate’s skills, education, training, credentials, and experience. Employees are also eligible for performance-based cash incentive awards. Salary Range: $104,000.00 - $171,700.00 Target Openings: 1 What Is the Opportunity? As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious, and severe claims—typically with full damage values ranging from an average claim of $500,000 to multi‑million dollars. You serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. What Will You Do? Oversee major General Liability claims from initiation to resolution, ensuring compliance with company policies and industry regulations. Conduct detailed investigations to gather evidence, assess liability, and determine extent of damages. Evaluate claim information and documentation to make informed decisions regarding coverage and settlement. Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements. Maintain comprehensive and accurate records of all claim activities, communications, and decisions. Prepare and present detailed reports on claim status, trends, and outcomes to senior management. Work closely with legal, underwriting, and other departments to ensure coordinated claim handling. Apply litigation management strategies through the selection of counsel and evaluation. Perform other duties as assigned. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, licenses must be obtained within three months of starting the job and comply with ongoing continuing education credits as mandated. Additional Qualifications / Responsibilities Bachelor’s Degree. Ten years of experience in handling major General Liability claims and managing litigation and complex negotiations. Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims. Able to make independent decisions on most assigned cases without involvement of management. Thorough understanding of business line products, policy language, exclusions, and ISO forms. Demonstrated ability of strategic claims handling practices. Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner. Familiarity with industry regulations and legal requirements specific to General Liability insurance. Ability to work independently and manage multiple high‑value claims simultaneously. What Is a Must Have? High School Degree or GED required with a minimum of 4 years of bodily injury litigation claim handling or comparable claim litigation experience. Location & Application Details City: Albany State: New York Job Code: Ins Insurance Affiliate Sponsor: Travelers Insurance Auto req ID: 472315BR Minimum Education Required: High School/GED Job Category: Insurance #J-18808-Ljbffr VetJobs