Customs Brokerage Supervisor

Job Description

Job Description

Company Description

• We recruit, train, and retain the very best logistics and technical experts the world over.
• We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
• Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website: 

PURPOSE

To support the customs brokerage manager in the smooth running of the department within the branch (ie) the customs product in the marketplace through focus on Operational Excellence, Financial Excellence, Business Development, Employee Development, Customer Service, and Digitization. To stay in adherence to the company’s policy, procedures and business code of conduct.

KEY RESPONSIBILITIES:

Operational Excellence
• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the SOP.
• Ensure all Customs Authorizations are accurate
• Monitor team workboards and workloads
• Ensure all documentation present for archiving purposes
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Financial Excellence
• Follow up the customs guarantee for various operations
• Follow up refunds with customs authorities
• Follow AR report – review, delegate, chase
• Ensure every account has a credit limit and check for credit extension when needed
• Department P&L – review, identify areas that lack profitability

Business Development
Support the manger and or the sales department where needed:
• Ensure all new business is transitioned correctly
• Report all calls - sales and retention activities in CRM
• Support with brokerage business setup and/or quotes as needed

Employee Development
• Identify with manager, develop and mentor your No. 2
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Participate in 3+1: quarterly one on ones and annual performance review with all employees
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.
• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Customer Service
• Prioritize the customer experience
• Communicate regularly with customers and maintain good working relationships
• Handle escalation requests from agents
• All communication with customers should be professional and set an example for the team
• Foster the 6 Key Elements of Customer Service within the team (Freight, Relationship, Billing, Communication, Information, Our People)
• Be able to navigate difficult conversations with customers and reach a resolution
• Support customers throughout the department, step in to support other teams as needed

Digitization
• Focus on continued process improvement and efficiencies
• Promote and utilize productivity tools (process management, data default rules, macros/power queries, edoc lift, etc.)
• Be open to implementing new system changes and enhancements with your team
• Be involved with onboarding and suggesting system/process improvements
• Set the tone of this environment within your team
• Pull and customize reporting for customers

Knowledge
• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge
• Good knowledge of customs brokerage process and system essential
• Good knowledge of customs legislation, especially with regards to classification, valuation and origin
• Understanding of border customs operations
• Knowledge of air, road and ocean transport
• Hazardous Materials certification (preferred)
• Well rounded knowledge of the customs tariff and customs system
• Working knowledge and experience of the customs regulations

Skills
• Fluency in English and Spanish

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.)
• Pro-active, strong organizational skills
• Familiarity with digitization tools
• Proven negotiation skills
• The ability to troubleshoot and solve problems quickly and effectively
• The ability to maintain a privileged relationships with the customs authorities
• Role model of integrity and pride for all employees
• Proven leadership attitude and background

Training Requirements
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience
• 3-5 years of Customs Brokerage experience (preferred)
• Licensed Customs Broker (preferred)

The salary rate for this position is $70,304 annual base plus eligible for bonus.

Expeditors offers excellent benefits

• We offer a position for 40 hours a week (fulltime).
• You will be part of a professional/international, open, enthusiastic team and environment.
• You will receive a personalized development plan with a diversity of training methods.
• There will be career opportunities within the company (local, regional and globally).
• There is an option to take part of our Employee Stock Purchase Plan.
• We offer a diverse benefit package.