Clinical Education Specialist - Puerto Rico

Job Description

Job Description

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

Summary:

The role of the Clinical Education Specialist (CES) is to provide customers and end-users with information that will teach them to become skilled in understanding, recommending, and selling WSA technology to their patients and have the comfort and confidence in selecting and fitting these instruments. The CES will work as part of territory and regional teams with WSA inside and outside sales staff.

Responsibilities:

Account Management in Direct CES Territory

• Coordinate with the ‘huddle’ teams in targeting customers to provide various types of educational events, seminars, and other selling activities.

• Educational based selling of products/services and solutions to customers as well as assist in increasing WSA share of wallet (SOW) and ASP.

Excellence in Education & Training:

• Conduct regional and national seminars held to educate and inform customers.

• Provide technical product training for the staff & customers so that they can, position, sell, and fit and fine tune all WSA products.

• Assist in any type of fitting/fine tuning questions from staff or customers.

• Work with field staff to assist in supporting marketing events.

• Assist in minimizing fitter level return for credits.

• Assist on best practice fittings focusing on verification and validation outcomes.

• End-user outreach education to help WSA be the choice for modern hearing care.

Clinical Education Team Project and Program Development:

• Assist in developing educational materials, support documents, PowerPoint presentations, and seminar materials as needed.

• Serve as a liaison with internal teams/departments and circulate audiologically based positioning and messaging.

Administrative Duties:

• Document all customer interaction in CRM within the department stipulated time frame.

• Complete all company related administrative tasks required including timely customer contact, calendaring, planning, expenses, and communication

Qualifications:

• Au.D in Audiology

• Active State Audiology/Dispensing License

• Preferred 3 years’ experience in both clinical audiology and hearing aid dispensing

• Product, presentation, and training experience is a plus (comfortable presenting to large groups is necessary)

• Must be available for up to 70% travel with occasional weekend travel

• Strong overall PC skills and proficient using PowerPoint

• Must exhibit strong organizational and time management skills

• Must be a self-starter who can work with minimal supervision.

• Strong verbal and written communication skills are required.

• A can-do, problem-solving attitude is a must.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.