General Manager

Job description:

About us

At Zak Dental we believe that our patients' oral health needs are best served by our multi-specialty TEAM who stands behind the quality of care that we deliver. We refer to our dental care as Wellness32, because by taking care of our patients' teeth, we can enhance their overall wellness to the power of 32 (a.k.a. teeth).

Our Zak Dental Wellness32 Team lives and operates by our shared values of

• Acting Benevolently toward our patients and each other
• Holding ourselves Accountable to our patients and each other
• Mentoring and being Mentored to drive personal and professional growth.
• Growing our diverse Star Dental Team that is greater than the sum of its parts.

To learn more about our method of dental care delivery please click here. We are blessed to have the opportunity to serve our patients in one of the most beautiful and culturally diverse places in the world...Southern California!

If you are a team player and find our core values and beliefs compelling please review the opportunities that are currently available and submit your resume. We look forward to meeting you soon!

Benefits Package:

• Performance Based Bonus Compensation
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Holiday Pay
• Professional Development and Mentorship
• Accelerated career development opportunities

Do you want to lead and organize fellow team members? Do you thrive in a fast paced multi-tasking environment? Are you a problem solver who enjoys helping others? If these characteristics sound like you, then taking on the leadership role of an Operations Manager at one of our practices may be a great fit for you!

As an Operations Manager you will make sure the dental practice operations are geared towards patient Wellness32, satisfaction and safety. You will lead, mentor, and oversee Clinical Support Team Members (Dental and Administrative Assistants) of your practice location to ensure our provider team is properly supported. Below are the main duties our Operations Managers:

• Resolve patient issues/ complaints
• Record taking
• Travel between offices
• Generate patient goodwill by encouraging patients to provide feedback about their experience
• Oversee Safety Protocol Compliance (OSHA, Infection Control, etc.)
• Oversee and ensure Provider Team compliance of Quality Assurance protocols
• Ensure dental providers' (dentists and hygienists) schedule is both productive and minimizes wait time
• Audit patient charts in order to collect accurate co-payments from patients.
• Oversee patient documentation (consent forms, medical releases, clinical progress notes, prescriptions, pre-med protocols, treatment plans ) is complete
• Provide Treatment Planning support due to changes in treatment and patient driven changes
• Optimize staff schedules to minimize overtime whenever possible and maximize coverage
• Ensure break times and mealtimes are taken in compliance with California labor laws.

Minimum Qualifications

• 1 year of management experience (Dental experience preferred)
• Leadership/organizational experience in professional or personal life.
• Strong communication skills
• Critical thinking and Problem-solving capabilities
• Desire to lead others toward a common goal through mentorship
• Ability to learn and master new technologies

Nice to Have

• Dental Clinical Experience as Dental Assistant and/or X-ray tech.
• Bachelors or Associates College Degree in any subject