Implementation & Price Table Specialist [Remote]

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. 

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

The Implementation & Price Table Specialist is a highly motivated self-starter who is also detailed-oriented and understands the Brightree Platform and the pricing features. Industry experience with insurance billing and DME inventory products/coding is essential. Specialists will receive and process price table requests regarding creation, updating, and research. In addition, the specialist will analyse, identify, and help resolve pricing and software issues related to correct billing procedures. Their objective is to improve the efficiency and accuracy of RCM customer claims and AR values reported. They are responsible for carrying out the physical pricing updates and managing project completion. The specialist should be a team player who can communicate effectively both verbally and in written communication with customers and troubleshoot pricing scenarios.

Let's talk about Responsibilities:

Price Table Management:

• Analyse and process price table updates and requests for RCM customers. 

• Ensure accuracy and integrity of existing price tables. 

• Create new price table requests for new RCM customer contracts. 

• Maintain and update price tables for Brightree RCM customers. 

• Manage price table requests through SmartSheet & Salesforce. 

Support and Communication:

• Assist the RCM team with pricing and billing questions. 

• Communicate with stakeholders and RCM customers on price table requests/updates. 

• Provide best practice direction on common price table issues. 

• Prepare and submit client reports as needed. 

Research and Analysis:

• Research insurance billing requirements and fee schedules. 

• Perform price table analyses as needed. 

Compliance and Quality Assurance:

• Understand general rules, guidelines, and methods for payor payments. 

• Follow policies, procedures, and systems for quality assurance as directed by Medicare, Medicaid, and private insurance. 

• Ensure adherence to objectives, operating policies, procedures, and strategic action plans. 

SOP Management:

• Update Department SOPs, ensuring compliance, best practices, proper format, and appropriate links before publishing. 

Customer Concerns:

• Lead intake of customer concerns and provide recommendations to the manager for resolution. 

• Manage escalations and act as the Brightree software SME for Price Tables, communicating directly with customer executives, directors, and management staff on price table requests/updates. 

Mentorship:

• Serve as an SME/Mentor to teammates, assisting with education and training. 

Let's talk about Experience and Qualifications:

• High School degree required, college coursework a plus. 

• Minimum of 1-2 years of healthcare billing or customer service experience. 

• Minimum of 1 year in a customer support environment. 

• Computer literate and proficient with Microsoft Office Suite (Outlook, Word, and Excel). 

• Knowledgeable in federal and state laws and requirements relating to healthcare management and billing for DME/HME. 

• Excellent attention to detail and ability to investigate and troubleshoot price table issues, finding workarounds as needed. 

• Strong ethics and a high level of personal and professional integrity. 

• Exceptional organizational skills with the ability to multitask within multiple client databases. 

• Quick learner, pleasant, and dedicated to providing a positive customer experience. 

• Ability to work in a fast-paced, challenging environment with minimal supervision. 

• Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues promptly. 

• ​ Experience using the following applications/software: Teams, SharePoint, SmartSheet, Salesforce. 

• Advanced proficiency in Microsoft Excel. 

• Brightree Price Table knowledge/experience. 

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: 16.48 - 24. USD Hourly

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.