Office Assistant

Office Assistant Location: Bend, OR Pay: $22.00 - $26.00 per hour DOE Position Type: Direct Hire Schedule: Mon.-Fri. 8am-4:30pm (4 10s are also available) Benefits: Excellent benefits package including medical, dental, vision, retirement contribution, paid holidays, paid vacation, and paid sick leave. About the Opportunity We are a well-established organization serving the local community through water resource administration and customer support services. Our team is committed to helping patrons navigate complex water-related processes while delivering exceptional service and maintaining strong relationships with the people we serve. We offer a collaborative, friendly, and supportive work environment, outstanding benefits, and opportunities for long-term growth and development. We are seeking an individual who is interested in building a meaningful career, enjoys helping others, and takes pride in providing excellent customer service. Position Summary The Administrative & Customer Service Specialist serves as a primary point of contact for patrons and provides critical administrative support to ensure efficient office operations. This position requires an organized, dependable, and positive individual who enjoys working with people and can remain calm and professional in challenging situations. Customer service is a key component of this role. Patrons may occasionally be frustrated, emotional, or facing difficult circumstances, and the successful candidate will be able to navigate these interactions with patience, empathy, professionalism, and sound judgment. Strong communication and interpersonal skills are essential for building positive relationships and providing exceptional service. This position also requires a willingness to learn and grow. Water rights can be a complex subject, and there is a learning curve when first starting in this role. We are looking for someone who is curious, motivated, and eager to take on the challenge of developing a strong understanding of water rights so they can confidently assist patrons and become a knowledgeable and trusted resource. Key Responsibilities Provide exceptional customer service in person, by phone, and through email communications. Assist patrons with inquiries, applications, records requests, and general office services. Respond to questions and concerns with professionalism, patience, and empathy. Maintain positive relationships with patrons while effectively handling difficult or sensitive situations. Perform data entry and maintain accurate electronic and physical records. Process and update account information with a high degree of accuracy. Support daily office operations, scheduling, correspondence, filing, and administrative projects. Prepare documents, reports, and correspondence as needed. Maintain confidentiality of sensitive information. Learn and apply water rights information, policies, procedures, and regulations to effectively assist patrons. Serve as a reliable resource for patrons by developing a thorough understanding of organizational services and processes. Required Qualifications Previous administrative, office support, or customer service experience. Strong verbal and written communication skills. Excellent interpersonal skills and a commitment to outstanding customer service. Ability to remain calm, professional, and solution-focused in challenging situations. Strong organizational skills and attention to detail. Ability to prioritize multiple tasks and meet deadlines. Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook. Ability to exercise discretion, maintain confidentiality, and demonstrate sound judgment. Dependable attendance and strong work ethic. Preferred Qualifications Experience working with the public in a customer-focused environment. Data entry and records management experience. Experience in government, utility, water resources, or administrative settings is a plus. Experience handling customer concerns, inquiries, or conflict resolution. Desired Qualities The ideal candidate will be: Positive and professional. Patient and empathetic. Dependable and trustworthy. Organized and detail-oriented. Calm under pressure. Curious and eager to learn. Motivated to develop expertise in a complex field. Team-oriented and collaborative. Passionate about helping others. Interested in building a long-term career with our organization. Why Join Us? We are proud of the culture we've built and the service we provide to our community. We offer a welcoming, easygoing work environment where employees are valued and supported. This is an opportunity to join a team that encourages learning, professional growth, and long-term career development. The right person will enjoy learning, take pride in helping others, and be committed to becoming a knowledgeable and trusted resource for the patrons we serve. #J-18808-Ljbffr