Product Manager

Healthcare Product ManagerAt BSWH, we are on a mission to drive meaningful and sustained customer engagement by creating intuitive, personalized, and value-driven experiences that empower users to actively manage and improve their health.We are seeking a Product Manager, Medicare Advantage to own the digital product experience for our Medicare Advantage population within MyBSWHealth. This role requires deep expertise in the unique needs of Medicare Advantage members — from plan navigation and benefits utilization to care coordination — combined with the ability to build trust and alignment across a broad set of internal and external stakeholders, including health plan operations, compliance/regulatory, marketing, and technology partners. You will translate stakeholder priorities and member needs into a coherent product roadmap, and you'll be the person stakeholders turn to when they need clarity on what's being built, why, and when.Key ResponsibilitiesOwn and articulate a Medicare Advantage product vision that reflects the needs of an aging population while aligning with BSWH's broader health plan and business objectivesBuild and maintain strong relationships with health plan leadership, clinical stakeholders, compliance, and member services to ensure the product roadmap reflects regulatory requirements and operational realitiesDefine and prioritize features that improve plan comprehension, benefits utilization, and care navigation for Medicare Advantage members, balancing stakeholder input, member insights, and technical feasibilityServe as the primary product point of contact for Medicare Advantage stakeholders, proactively managing expectations, surfacing tradeoffs, and building consensus across groups with differing prioritiesFacilitate regular touchpoints with health plan, compliance, and member experience teams to keep priorities aligned and roadmap decisions transparentTranslate stakeholder requests into clear, actionable product requirements for design and engineering teamsRepresent MyBSWHealth's Medicare Advantage capabilities to internal and external partners, articulating value and functionality in terms relevant to each audienceManage competing priorities across stakeholder groups, negotiating scope and timelines while maintaining product integrity and member trustPartner with design, engineering, analytics, and IT to deliver Medicare Advantage-specific featuresAdvance the Medicare Advantage roadmap through iterative delivery, keeping stakeholders informed of progress, risks, and changesDefine success metrics and report progress in stakeholder-friendly formatsMonitor Medicare Advantage member journey data to identify pain points specific to this population (e.g., digital literacy barriers, benefits confusion) and use findings to build stakeholder alignment around prioritizationDefine, implement, and manage A/B tests to optimize engagement and conversion among Medicare Advantage membersStay current on CMS regulatory changes, Medicare Advantage industry trends, and competitor offerings, and communicate implications to stakeholders proactivelyKey Qualifications3-5 years of product management experience building consumer-facing digital experiences; experience in Medicare Advantage, health plans, or Medicare-focused healthcare strongly preferredDemonstrated success building and managing relationships with a diverse set of stakeholders (e.g., health plan operations, compliance, clinical, marketing) and driving alignment.Customer-centric mindset with a track record of building products that improve engagement for older adult or Medicare populationsStrong understanding of digital technologies, APIs, and data-driven decision-makingHands-on experience with Agile frameworks (Scrum, Kanban, or SAFe)Experience with web analytics platforms (Amplitude, Google Analytics, Adobe Analytics, or Mixpanel)Experience with A/B testing platforms (e.g., Amplitude Experiment) for iterative optimizationExcellent verbal and written communication skills, with the ability to tailor messaging for different stakeholder audiences — from executives to clinical teams to engineersStrong negotiation and conflict-resolution skills to manage competing stakeholder demandsBachelor's degree preferred in a relevant field (e.g., Computer Science, Public Health, Program Development)