Customer Service Representative - Cancellation Specialist

Job Description

Job Description

Company Description: Come join our team and be a part of an industry leader, two-time St. Louis Top Workplace winner. We believe in providing support to our community and offer paid opportunities to volunteer for community service events which honored us as the 2023 Auto Success Champions of Charity. Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.

Job Description: We have a great opportunity open within Wise F&I's Contract Administration department, the CSR-Cancellation Specialist role and would love to have you fill it. The CSR, Cancellations is responsible for processing all inbound contract cancellation requests as well as contract data entry and scanning, along with other duties as assigned. Working at a sit/stand desk with dual monitors, using our contract administration system and Outlook, this role processes requests that come in via fax, email or phone call and ensure accurate processes are executed to help meet cycle time and customer service targets. This position can be a springboard to higher level roles within the company that include increased responsibilities and compensation over time with a proven performance track record. We have many examples in the business currently of just that. The ideal candidate is a team player, possesses strong customer service abilities with great typing skills and is a recent college graduate; or, someone with a few years of administrative/customer service experience working in an automotive dealership, repair facility or the insurance industry that wants to take the next step in their career.

Job Responsibilities / Tasks include:

• Receiving and Processing Correspondence - both hard copy and electronic
• Data-Entry (tab key) of Contracts
• Scanning and Indexing of Contract Forms
• Processing Contract Cancellations
• General Administrative Duties

Required Skills and Experience:

• College Courses or College Degree is preferred
• 1 year Customer Service experience / Automotive and or administrative experience a plus
• 40+ words/minute typing skills
• Microsoft Office familiarity including Access and Outlook
• Proactive (can-do) attitude
• Aptitude and Desire for Learning
• Self-motivated & Goal Oriented
• Team-based focus
• Commitment to Excellence
• Bilingual skills - Fluent in Spanish is a plus

Benefits:

• Competitive Hourly Wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Opportunity for Advancement
• Bright, Modern Workspace
• 9 Paid Holidays (per year)
• Paid Vacation Days (after 2 months)
• 401K Retirement Plan (100% company match up to 4% of income)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, Supplemental Life & Short-Term Disability

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.