Senior Revenue Cycle Manager

Job Description

Job Description

Description:

Senior Revenue Cycle Manager

Department: Revenue Cycle Management
Employment Type: Full-Time
Location: Fully Remote

Base Salary: $50,000 - $150,000 annually, based on experience and qualifications

Additional Compensation: Performance-based bonus opportunity

About Lalor Family Dental

At Lalor Family Dental, we believe exceptional patient care starts with exceptional people. For more than 60 years, we've built our reputation on creating outstanding experiences for patients while fostering a culture where team members are supported, developed, and empowered to grow. We are not a DSO and continue to be family owned and operated.

As we continue to expand our impact across multiple locations, we are committed to building systems, processes, and teams that allow our practices to thrive. We value collaboration, continuous improvement, accountability, and servant leadership. Every member of our team plays an important role in helping patients receive the care they need while supporting the long-term success of our organization.

We're looking for leaders who share our passion for developing people, solving problems, and creating positive change.

Position Summary

We are seeking an experienced and people-focused Senior Revenue Cycle Manager to lead and support our billing, collections, and credentialing teams across our growing organization.

This role is ideal for a collaborative leader who enjoys coaching others, building strong teams, and creating efficient systems that support both operational excellence and an exceptional patient experience. The Senior Revenue Cycle Manager will oversee the full revenue cycle while partnering closely with practice leaders, operations teams, and support departments to ensure consistent processes and strong financial performance.

Success in this role requires a balance of strategic thinking and hands-on leadership. We're looking for someone who can analyze performance, identify opportunities for improvement, develop team members, and help create scalable processes that support continued growth.

What You'll Do:
Revenue Cycle Leadership

• Oversee the full revenue cycle, including eligibility verification, claims submission, payment posting, denial management, collections, and credentialing support.
• Develop and maintain revenue cycle standards, workflows, and best practices across all supported locations.
• Monitor key performance indicators and revenue cycle metrics to identify trends and opportunities for improvement.
• Drive initiatives that improve reimbursement, reduce accounts receivable aging, and support sustainable growth.
• Ensure revenue cycle operations remain patient-centered while achieving organizational goals.

Team Leadership & Development

• Lead, mentor, and develop billing specialists, AR representatives, and credentialing team members.
• Foster a culture of accountability, collaboration, learning, and continuous improvement.
• Provide coaching, performance feedback, and professional development opportunities.
• Support hiring, onboarding, training, and retention efforts within the revenue cycle team.
• Help team members grow personally and professionally while building a high-performing department.

Accounts Receivable & Denial Management

• Oversee accounts receivable follow-up activities and ensure timely resolution of outstanding claims and balances.
• Analyze denial trends and identify root causes.
• Develop and implement corrective action plans to improve reimbursement outcomes.
• Partner with payers and internal teams to resolve complex revenue cycle issues.
• Monitor aging reports and implement strategies to improve overall AR performance.

Practice Partnership & Operational Support

• Build strong relationships with Practice Managers, Operations leaders, and clinical teams.
• Support practice locations in addressing billing challenges and improving workflow efficiency.
• Assist with onboarding and integration of new locations and providers.
• Deliver training and guidance on revenue cycle best practices.
• Serve as a trusted resource and partner to teams throughout the organization.

Compliance & Credentialing Oversight

• Ensure compliance with HIPAA regulations, payer requirements, CDT coding standards, and internal policies.
• Support provider credentialing and enrollment activities.
• Maintain accurate provider and payer records.
• Stay informed on industry and regulatory changes and help implement operational adjustments as needed.

What Success Looks Like

• A highly engaged and well-supported revenue cycle team.
• Strong collection performance and healthy accounts receivable metrics.
• Consistent processes and workflows across locations.
• Strong partnerships between revenue cycle, operations, and practice teams.
• Continuous improvement initiatives that create measurable results.
• A positive culture where team members feel valued, challenged, and supported.

Qualifications:

Required

• 4+ years of dental revenue cycle management experience.
• 2+ years of leadership, supervisory, or team management experience.
• Strong understanding of dental billing, insurance verification, claims processing, coordination of benefits, collections, and reimbursement processes.
• Experience managing accounts receivable and denial resolution workflows.
• Demonstrated ability to lead, coach, and develop team members.
• Strong communication, problem-solving, and relationship-building skills.
• Experience working with dental practice management software such as Dentrix, Eaglesoft, or Open Dental.
• Working knowledge of HIPAA regulations and dental billing compliance requirements.
• Ability to analyze operational and financial performance metrics and translate insights into action.

Preferred

• Experience within a multi-location dental organization or DSO environment.
• Familiarity with clearinghouse platforms and revenue cycle reporting tools.
• Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or a related field.
• Revenue cycle certification (CRCR, CHBME, or equivalent).
• Experience leading process improvement initiatives and organizational change.

Benefits:

• Competitive compensation package
• Performance bonus opportunity
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Continuing education and professional development opportunities
• Career growth opportunities within a growing organization
• Remote work flexibility
• A collaborative culture that values people, learning, and continuous improvement

Why Join Lalor Family Dental?

At Lalor Family Dental, you'll have the opportunity to make a meaningful impact—not only on the financial health of the organization, but on the success of the teams and practices you support every day.

You'll join a culture that believes in developing leaders, investing in people, and creating systems that help everyone succeed. If you're passionate about building great teams, improving processes, and helping an organization grow while staying true to its values, we'd love to meet you.

Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment.

Requirements: