Front Desk Agent - Full Time

Front Desk Agent

Be part of a legacy of exceptional service and join our dedicated team at Fairmont Olympic Hotel as a Front Desk Agent! As our Front Desk Agent, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!

What is in it for you:

• $25.61 per hour
• Employee travel program offering discounted rates in Fairmont's and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotel
• Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
• Assist guests with inquiries, requests, and reservations, providing information about hotel facilities, services, and local attractions
• Perform other duties as assigned, including, but not limited to, providing support to the Concierge and Royal Service departments

Qualifications:

• Must hold valid authorization to work in the USA
• Previous experience as a front desk agent or in a customer service role is preferred
• Knowledge of hotel reservation systems and basic computer skills preferred
• Ability to work a flexible schedule, including evenings, weekends, and holidays (required)

Physical requirements include:

This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 20 lbs

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS