Server

Dining Room Server

To provide exceptional dining room service by coordinating the guests' experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House Manager's general direction. The server is responsible for accurately taking, processing, and serving dining room guests' orders.

Essential Duties:

• Greet and assist guests in a prompt, friendly, and professional manner.
• Clearly write down all guest orders using proper notation and requesting all pertinent information.
• Efficiently and effectively coordinate dining guests' meals through all aspects including initial greeting, food timing and receiving, and table completion.
• Accurately enter all guest orders into the POS system.
• Consistently and thoroughly complete the Nine Steps of Service.
• Assist in the preparation of specific menu items.
• Know and uphold proper safe food handling, safety, and sanitation standards while preparing and serving food.
• Clean, stock, and sanitize the serving areas, any assigned sections, and all related equipment.
• Assist in the training of new servers and/or bartenders.
• Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.

Requirements:

• Education: Some secondary education.
• ABCC certification.
• Age: Must be 18 years old.

Knowledge, Skills, and Ability:

• Excellent verbal communication and interpersonal skills.
• Must be able to speak English fluently.
• Ability to maintain calm under pressure and to perform in a stressful environment.
• Excellent organizational and time-management skills.
• Ability to accurately, quickly, and simultaneously perform multiple tasks
• Basic computer operating skills
• Ability to read.
• Ability to write.
• Ability to understand and implement written and verbal instructions.
• Basic math and money handling skills.
• Stamina to stand up to 5 hours at a time.
• Ability to lift, bend, stoop, and walk at a moderate pace.
• Strength to frequently lift and carry up to 20lbs.
• Ability to work in a fast-paced environment.
• ABCC certification within 30 days of employment where applicable.
• Extensive knowledge of Grotto Pizza menu, recipes, policies, preparation and presentation standards, and guest service procedures.