[HYBRID] Account Coordinator (Sales or Customer Service exp req)

[HYBRID] Account Coordinator (Sales or Customer Service exp req)
Location: Greater Aberdeen, WA area: WFH flexibility 2 days per week
Salary: $60,000-$75,000 annually + Benefits
Benefits: Medical, Dental, 401k w/Match, Life Insurance, Long Term Disability, PTO, Sick Time
Job Type: Full-Time, 40 hours/week
Typical Hours: M-F, 9am - 5pm
Travel: Up to 25% for trade shows or customer visits
Start Date: ASAP
Sponsorship is not available

[HYBRID] Account Coordinator (Sales or Customer Service exp req) Description

Our client in the manufacturing industry is looking for an Account Coordinator to add to their team in Aberdeen, WA. Acting as the main point of contact between customers, sales, and production, you'll play a key role in coordinating timelines, answering questions, and keeping everyone aligned in a fast-paced environment. You'll own the contract process from quote through delivery, ensuring everything is entered accurately, tracked closely, and executed on time. You would be a great fit if you enjoy structured, process-driven work, are a great communicator, take pride in the details, and like being the person others rely on to keep things running smoothly. This is a great opportunity to take ownership in a small, collaborative team where your work directly impacts day-to-day operations and customer experience.

[HYBRID] Account Coordinator (Sales or Customer Service exp req) Responsibilities

• Manage inbound customer calls and inquiries
• Process purchase orders and invoices
• Maintain a book of business, sales pipeline, and accurate data in CRM/ERP
• Manage customer relationships for government and military segments
• Coordinate with production on lead times and delivery schedules
• Set realistic expectations around shipping timelines and capacity
• Track orders and deliveries from start to finish
• Ensure timely payment processing
• Proactively communicate updates to customers
• Manage customer satisfaction surveys
• Respond to customers and quote requests with effective product knowledge
• Generate reports as needed
• Set up new customer accounts
• Support onsite customer visits
• Collaborate internally with sales and compliance teams
• Maintain visibility into order flow; support forecasting efforts

[HYBRID] Account Coordinator (Sales or Customer Service exp req) Qualifications

• 3+ years of account coordination or sales experience required
• Contract management experience required
• CRM/ERP experience required