Instructional Designer - I (USD) (Product Designer - UPX / Purchase Experience)

Product Designer – UPX / Purchase Experience

What Makes Us Stand Out As an award-winning Fortune 100 Company, diversity and humanity are deeply rooted values in our company culture. We are vocal advocates for a supportive and inclusive work culture that inspires our employees to do meaningful, life-changing work. We believe there is a wealth of knowledge we can learn from one another, and that together, we can enact real-world change. When you join us, you're joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You'll have the opportunity to grow your career while developing personally and professionally through various resources and programs.

About the Role

We're building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within the organization ecosystem, including a large project initiative and the Purchase Experience. In this hands-on role, you'll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences. Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end. You'll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments.

What You'll Do?

• Own core workflows and moments that matter, including:
• Landing/home experiences
• Navigation and search
• Product discovery and consideration
• Client and policy views
• Applications, underwriting touchpoints, and post-purchase confirmation
• Task-based servicing
• Forms and document flows
• Notifications, status/confirmation states, and error/recovery patterns
• Design for clarity and trust within complex, regulated environments
• Balance usability, efficiency, accessibility, and compliance
• Partner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readiness

Use Research and Data to Drive Decisions

• Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers)
• Plan and run usability testing, concept testing, and iterative evaluations
• Translate findings into prioritized improvements
• Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)

Design AI-Related Experiences

• Identify high-value AI opportunities within a large project initiative workflows, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion
• Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences
• Design human-in-the-loop patterns, guardrails, and fallback paths
• Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction
• Design for transparency, trust, and protection of sensitive customer data

Raise the Bar for Design Craft and Team Growth

• Run effective design critiques and foster a culture of feedback
• Support career growth through 1:1s and actionable feedback
• Partner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction models

Qualifications:

• 5–6+ years of digital product design experience with shipped work
• 2+ years leading, mentoring, or operating in player/coach roles
• Strong experience with complex workflows, dashboards, portals, and self-service experiences
• Agile delivery experience from discovery through production
• Close collaboration with Engineering and cross-functional partners

Must Haves (Non Negotiable)

• 5+ years of digital product design experience; portfolio or case studies required
• Comfortable operating in highly complex environments, bringing structure, clarity, and precision to data-heavy, compliance-driven experiences.
• Agile collaboration with engineering from discovery through delivery
• Strong UX, interaction, and visual design skills
• Proficiency with Figma and modern prototyping tools
• Research- and data-driven decision-making
• Strong stakeholder communication and facilitation skills
• Accessibility knowledge (WCAG) and inclusive design practices
• Experience designing AI-powered and automated features, with awareness of Responsible AI principles and privacy-by-design best practices.

Skills

• Human-centered design, interaction design, visual design, and UX writing collaboration
• Qualitative and quantitative decision-making
• Strong facilitation, documentation, and executive-level communication
• Proficiency with Figma, prototyping tools, FigJam, or Miro
• Accessibility and inclusive design expertise
• AI/automation UX design, including prompts, inputs/outputs, and error handling
• Familiarity with Responsible AI, governance, and privacy-by-design

Education

Bachelor's degree in Design, Interaction Design, Fine Arts, HCI, or equivalent practical experience

Nice to Have / Preferred Background

• Life insurance, financial services, or other regulated industries
• Legal/Compliance partnership experience
• Experimentation, A/B testing, personalization, and optimization
• Generative AI (LLM) production experience, including evaluation and monitoring

Deal Breakers

• No portfolio or case studies
• Less than 5 years of digital product design experience
• No complex workflow-driven or self-service experience
• No agile collaboration with engineering
• No Figma or prototyping proficiency
• No accessibility/WCAG exposure

Tools & Collaboration

• Figma, FigJam, Jira
• Research and analytics partnership
• Data/ML collaboration
• Design system contribution

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.