Senior Associate, Senior Product Designer, Field Experience

Location Designation Hybrid - 3 days per week Role Overview Senior Associate, Senior Product Designer, Field Experience Summary Full-time Greater New York City area Hybrid | Onsite 3x/week (Tues-Thurs) Marketing, Product & Design What makes us stand out As an award-winning Fortune 100 Company, diversity and humanity are deeply rooted values in our company culture. We are vocal advocates for a supportive and inclusive work culture that inspires our employees to do meaningful, life-changing work. We believe there is a wealth of knowledge we can learn from one another, and that together, we can enact real-world change. When you join New York Life, you are joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programs. If you are ready to channel your creativity and strategic insight into an environment that values impact, we cannot wait to welcome you to our team. About the role You will join the Field Productivity value stream, designing the tools and experiences that help New York Life agents/advisors sell, service, and grow their business more efficiently. Your work will simplify complex, regulated workflows across the agent journey from prospecting and planning to quoting, applications, servicing, and ongoing client engagement. What You’ll Do Design concepting and detailed design handoff to development Lead early-stage design concepting by turning ambiguous problem spaces into clear, testable concepts and experience flows grounded in user and business needs. Work closely with design leadership to ensure consistent application of standards and alignment with evolving strategic direction. Translate validated concepts into detailed, production-ready design specifications, including component-level documentation, edge cases, and responsive behaviors. Partner closely with engineering during handoff and implementation, providing clear design artifacts, answering questions, and reviewing builds to ensure high-quality execution. Design across our Field Productivity portfolio Design end-to-end experiences for agent/advisor-facing products and workflows, ensuring each experience is fast, clear, and aligned to business goals and regulatory requirements. Prioritize design work across multiple workstreams in the Field Productivity value stream, balancing long-term vision with near-term delivery in partnership with Product and Engineering. Plan and run research and discovery with field users (agents/advisors, field managers, service teams) to understand real-world workflows, constraints, and pain points, then translate insights into experience strategy and UX decisions. Drive consistency and quality by leveraging and evolving shared design systems, patterns, and standards so field tools feel cohesive and familiar. Use outcomes and insights (e.g., task time, adoption, error rates, satisfaction) to iterate and continuously improve field productivity. Cross-functional creation and collaboration Partner with cross functional teams for delivery: Collaborate with design leadership, product owners, engineering, operations, compliance, and field stakeholders, driving alignment and decision-making across a large-scale, multi-year implementation and in-year MVP delivery. Contribute to co-creation and workshops: Participate in working sessions to define and ideate, align stakeholders, and enable confident decisions. Partner with design leadership: Collaborate closely with design, product, business, and field leadership across NYL to shape direction, maintain alignment with strategic objectives, and advocate for a cohesive, experience-led vision across teams. You should have Portfolio Please include a portfolio or case studies as a document or link with your resume when applying, including any passwords. Do not use DropBox or other file sharing solutions, we cannot access them. Expert understanding of human-centered design principles, interaction design, visual design, and user experience. A bachelor's in a relevant field such as Design, Interaction Design, Communication Design or a related discipline. Equivalent practical experience will also be considered. What You’ll Bring Your design experience At least 5 years in digital product design, including a track record of shipping high quality designs for complex workflows across responsive web and/or native apps. Experience with designing for multiple projects in a fast-paced, deadline-driven environment. Experience leveraging design systems and comfort working with data-heavy, workflow-driven experiences and structured systems. Your technical abilities A successful track record of shipping digital experience designs in a SAFe environment across a range of front-ends and platforms. Familiarity with technical architecture concepts including service-oriented architecture and micro-services, data models, and front-end programming (e.g., HTML, CSS). Mastery of design and prototyping tools (e.g., Figma, Adobe Creative Suite) and digital whiteboard/facilitation tools. Your communication style Adaptable with the ability to bring clarity and structure to ambiguity. Strong communication skills with cross-functional teams, stakeholders, and executives. Strong organization and attention to detail. And if you have this, we really want to hear from you Experience in life insurance, financial services, or a highly regulated industry, especially building tools for field sales organizations and complex workflows. Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Pay Transparency Salary Range: 100,000 - 143,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Our Benefits, Working at New York Life, and other sections provide additional context about the company, culture, and benefits. Visit the NYL Benefits Site for more details. Company overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. We offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Our Benefits We provide a full package of benefits for employees and have unique offerings for a modern workforce. This includes leave programs and other programs. Details are available on the NYL Benefits Site. Our Commitment to Inclusion Fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This is rooted in our core values of humanity and integrity. Recognized as Fortune World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism. Visit our LinkedIn, Newsroom, and Careers pages for more information. Job Requisition ID: 93240 #J-18808-Ljbffr New York Life