Restaurant Hospitality Team Member

Restaurant Hospitality Team Member

The Mission of a Hospitality Team Member with Chick-fil-A is to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect all day, every day.

Role and Responsibilities:

• Front Counter
• Create eye contact, share a Smile, Speak enthusiastically, and stay connected to the guest
• Take accurate and timely orders
• Fulfill guests' orders by preparing beverages and sauces
• Complete table touch in's during the guests visit.
• Drive Thru
• Work with speed and accuracy at all times on headset, outside order taking, bagging or window
• Be flexible and be able to multi-task
• Make beverages while taking orders on headset
• Handle cash transactions with urgency and accuracy

Key Measurables:

• CEM Scores at or above current goal (Overall Satisfaction > 80%)
• Speed of Service below 3:30

Schedule Details:

We offer flexible scheduling with shifts of all lengths (up to 9 hours) including 5:30AM 2PM, 11AM 8PM and 2PM -10:45PM. We offer part time positions as well!

Skills Necessary:

• A Heart of Service
• Honor, Dignity, & Respect to All
• Strong Interpersonal Skills
• Professionalism
• Availability
• Punctuality
• Coachability
• Competitiveness
• Enthusiasm
• Reliability
• Self-Motivation
• Organization
• Ability to Multi-Task
• Strong Ethics
• Well-Versed
• Humility
• Eagerness to Learn
• Initiative
• Sense of Purpose Beyond Themselves
• Sincerity
• Great Stewardship
• Honesty

E-Verify Participation:

We participate in E-Verify, a federal program used to confirm employment eligibility. We will use E-Verify to verify your authorization to work in the United States after hire. Participation in E-Verify does not change your rights as an applicant or employee.

Work schedule:

• Weekend availability

Benefits:

• Flexible schedule