Sr. Director, Contract Strategy Implementation (Payer/PBM)

The Position

This role is a valuable part of our Contract Strategy Implementation (CSI) team within Channel & Contract Management (CCM), which is committed to ensuring patient access to our medicines by executing strategic managed care commitments. As a member of this team, you will collaborate closely with cross-functional stakeholders to shape, set up, and manage end-to-end contracting operations across diverse customer segments. Your work directly drives operational excellence, compliance, and sustainable business solutions in alignment with broader market access strategies.

The Opportunity

The Sr. Director, Contract Strategy Implementation (Payer/PBM) serves as a strategic leader responsible for directing a high-performing team in the development, negotiation, and operationalization of innovative market access and contracting strategies across prioritized customer segments. In this role, you will bridge broad business vision with seamless operational execution to optimize portfolio access, enhance revenue protection, and drive cross-functional alignment. Furthermore, you will champion operational excellence by identifying and executing opportunities to leverage AI, automation, and emerging technologies to evolve contract operations and streamline processes across a highly regulated pharmaceutical environment.

• Lead the end-to-end strategy, planning, and execution of customer segment contracting initiatives across all lines of business in the U.S. market.
• Coach, empower, and develop a diverse team of professionals while overseeing resourcing, budget allocation, and day-to-day segment operations.
• Partner with cross-functional leaders in Customer Engagement, Squads, and PAA to translate complex market insights into sustainable, compliant contracting solutions.
• Direct customer-facing contract negotiations, interpretation, operationalization, and dispute management for all aligned priority segment agreements.
• Drive continuous improvement by leveraging technology, data capabilities, and operational efficiencies to track contract performance and streamline processes.
• Serve as a key member of the Channel & Contract Management (CCM) leadership team to shape organizational strategy, establish best practices, and anticipate market trends.

Who You Are

• Education: Bachelor’s degree required (general business, managed healthcare, or legal disciplines preferred); MBA or other advanced degree (JD, PhD) is a plus.
• Industry & Functional Experience: 12+ years of cross-functional experience in market access, account management, contract negotiations, strategic operations, or related fields within the pharmaceutical/biotechnology industry is required. Expert understanding and direct experience within the Payer/PBM and specialty pharmacy segment is preferred.
• Leadership Experience: 6+ years of direct people management experience, with at least 5 years leading cross-functional strategy development or operations teams.
• Strategic & Business Acumen: Outstanding strategic orientation with deep knowledge of biotech industry dynamics, managed care customer segments, market access models, and government/regulatory contracting guidelines.
• Operational & Technical Proficiency: Proven expertise in long- and short-range strategic planning, departmental budgeting, and leveraging data analytics or relevant technology to optimize contract performance.
• Collaboration & Communication: Superior influencing, negotiation, and mobilization skills with a demonstrated ability to partner effectively across senior leadership, internal matrix teams, and external customers.

The expected salary range for this position based on the primary location of California is $209,700 - $389,400. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed in this link .

This position is an on-site position (South San Francisco based). Relocation benefits are not approved for this posting.

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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