Strategic Accounts- Customer Service Rep

Strategic Accounts- Customer Service Rep

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

PURPOSE/SCOPE: Provides support for Strategic Account customers by ensuring accurate order management and timely issue resolution. Collaborates with cross-functional teams across Tennant to meet customer requirements and delivery commitments. Maintains strong working relationships while managing assigned accounts.

GENERAL RESPONSIBILITIES:

• Accurately process and manage orders and quotes for assigned Strategic Accounts, with a focus on equipment orders
• Provide customer support across multiple communication channels
• Coordinate customer master data, material control requests, and plant changes to support order entry
• Partner with sales, production, distribution centers, and logistics to meet delivery expectations
• Execute against unique customer requirements
• Process customer complaints and returns in a timely manner
• Develop and maintain "how-to-do-business" documentation
• Serve as a subject matter expert for assigned customer accounts

REQUIRED EXPERIENCE & EDUCATION: High school diploma or equivalent, plus a minimum of two years of experience in a customer-facing role. SAP experience preferred. Demonstrated strong performance in current role.

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:

• Deliver a professional, customer-focused experience by proactively identifying and responding to internal and external customer needs
• Apply strong problem-solving skills and sound judgment to make effective decisions in a fast-paced, deadline-driven environment
• Prioritize and manage multiple tasks efficiently across systems while maintaining a high level of accuracy and attention to detail
• Maintain productivity and composure under pressure, ensuring tasks are completed thoroughly and on time
• Adapt quickly to changing priorities and demonstrate flexibility in a dynamic work environment
• Build and maintain effective working relationships across teams, including sales and distribution partners, through strong communication and collaboration
• Work both independently and as part of a team, taking initiative while effectively utilizing available resources and guidance
• Demonstrate reliability, professionalism, and accountability, including consistent attendance and appropriate handling of confidential information

Competitive base salary commensurate with experience: $42,600 - $64,100. Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Benefits. Benefits = A comprehensive benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits!

Equal Opportunity Employer Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.