Cafe Manager

Cafe Manager

We are seeking a dedicated and experienced Cafe Manager to oversee the daily operations of our cafe. The Cafe Manager's responsibilities will include managing staff, ensuring high levels of customer satisfaction, administrative and reporting duties, and maintaining the cleanliness and organization of the cafe.

The ideal candidate has a strong understanding of cafe operations, excellent interpersonal skills, and significant experience in the hospitality industry.

Duties include but are not limited to the following:

• Oversee daily operations of the cafe
• Train and supervise all front of house staff including, but not limited to, barista staff
• Ensure all food and drinks are prepared to a high standard
• Provide excellent customer service to enhance customer satisfaction
• Weekly schedules for staff and covering/replacements in cases of staff absence
• Resolve customer complaints effectively
• Maintain high standards of cleanliness and compliance with food and health safety regulations
• Conduct daily meetings and hold regular staff meetings to communicate goals, expectations, and updates
• Manage inventory and place orders with suppliers as needed
• Create and implement marketing strategies to attract new customers
• Completing various administrative reports, entering inventory and invoices and completing daily deposits and bank runs.
• Overseeing our catering department including creating BEO's, billing and customer satisfaction.
• Updating menus both online and in the caf as well as working with our POS system.
• Cover for GM in their absence
• Other duties as assigned.

Qualifications

• Proven experience as a Manager or relevant role in the hospitality industry
• Strong knowledge of food and beverage preparation and service
• Experience with POS systems
• Excellent customer service and interpersonal skills
• Ability to manage and motivate staff
• Strong organizational and problem-solving skills
• Understanding of health and safety regulations
• Availability to work a mid-morning into evening shift Monday-Friday, weekends and holidays as needed
• Ability to speak effectively before clients and employees

Apply to Mazzone today! Mazzone is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Associates at Mazzone are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, personal leave.