Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2014 and is a close-knit team of four focused on delivering great service and supporting one another. Weve built a strong, stable environment where teamwork and consistency are key.

Im married with six children and value family both at home and in the workplace. That mindset carries into how I lead and support my team every day. We stay actively involved in the community, including supporting Yuma youth initiatives and other local efforts.

For our team, we offer PTO, vacation time, retirement benefits, professional development, and team-building activities.

Our office culture is positive, supportive, and built on trust. Were looking for someone who is dependable, punctual, and strong with follow-up - someone who is confident, takes ownership of their work, and isnt easily intimidated by challenges.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Katie Figueroa - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.