Billing Supervisor/Manager

Job Description

Job Description

We are looking for an experienced Billing Supervisor/Manager to oversee billing operations and ensure invoices are issued accurately, on schedule, and in line with client agreements. This role will guide a billing team, partner closely with finance and project-focused stakeholders, and help strengthen processes that support strong financial results. Based in Saint Paul, Minnesota, this position is well suited for a leader who can balance day-to-day execution with continuous operational improvement.

Responsibilities:
• Direct billing activities across the organization to ensure invoices are prepared correctly, delivered promptly, and aligned with contract terms and project accounting expectations.
• Work closely with finance, project services, project accounting, and operational leaders to improve billing workflows and support business objectives.
• Set team priorities, distribute workload effectively, and reinforce consistent procedures that improve quality, accountability, and efficiency.
• Evaluate and approve complex billing matters, including disputed charges, contract interpretation questions, and customer-specific invoicing requirements.
• Act as the primary escalation resource for challenging billing concerns, sensitive client issues, and operational problems requiring leadership intervention.
• Coach, mentor, and develop billing staff through regular feedback, training, performance oversight, and support for career growth.
• Monitor billing cycle performance, backlog, turnaround times, and productivity data to identify trends, risks, and improvement opportunities.
• Lead initiatives that enhance processes, strengthen controls, and introduce efficiencies that improve billing accuracy and team effectiveness.
• Partner with internal teams to resolve invoicing issues, improve communication, and deliver a better client experience.
• Maintain compliance with company policies, contractual obligations, internal controls, and applicable requirements while supporting audit and reporting needs.• Experience leading billing operations and supervising team members in a high-volume or multi-project environment.
• Strong knowledge of contract-based invoicing, project billing, and time-and-materials billing practices.
• Ability to handle complex billing calculations, investigate discrepancies, and resolve escalated issues effectively.
• Familiarity with billing systems, billing statements, and reporting tools used to track invoicing activity and team performance.
• Understanding of compliance standards, internal controls, and financial processes related to billing and revenue support.
• Effective collaboration skills with finance, operations, project teams, and other cross-functional partners.
• Strong communication and problem-solving abilities, with the judgment to manage sensitive client concerns professionally.
• Background in specialized billing environments such as AIA billing, provider network billing, or medical collections is a plus.