Software Support Engineer

Software Support Engineer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Integrated DNA Technologies (IDT), one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you'll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all.

Learn about the Danaher Business System which makes everything possible.

The Software Support Engineer is responsible for delivering hands-on technical support across a fleet of hundreds of production deployments serving global customers, and for maintaining the reliability and availability of cloud and on-premises environments that directly support genomics workflows.

This position reports to the Manager of Oncology Software Support and is part of the Oncology Software Support team and will be a fully remote position.

In this role, you will have the opportunity to:

• Diagnose and resolve complex technical issues across cloud and on-premises production environments serving researchers in oncology, genomics, and more.
• Stand up and maintain customer infrastructure using Terraform, AWS, EKS, Linux, and containers, directly supporting the deployment lifecycle for a growing global customer base.
• Contribute to monitoring and observability systems, building Grafana dashboards and tuning alerts that keep hundreds of production deployments healthy.
• Write automation and scripting (Python, Bash) that reduces operational toil and improves consistency across the fleet.
• Provide dedicated French-language support coverage for EMEA customers, working alongside the existing regional team to expand the hours and languages the team can serve.

The essential requirements of the job include:

• Professional fluency in French and English.
• Two years' experience in software support engineering, cloud operations, or a related technical field supporting production environments.
• Experience with Linux system administration, AWS cloud services, and containerized environments.
• Working proficiency in Python and Bash scripting for automation.
• Exposure to infrastructure-as-code tooling (e.g., Terraform) and monitoring platforms (e.g., Grafana, CloudWatch).

Travel Requirements:

• Occasional travel may be required

It would be a plus if you also possess previous experience in:

• Bioinformatics/genomics/healthcare IT.
• Kubernetes, GitOps, CI/CD pipeline workflows, PostgreSQL.
• AI and agent harnesses.

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.