BDC Representative

divh2BDC Representative/h2pWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law./ppOur Call Center Representatives work as a team to ensure every customer interaction is a positive one. With constant support from coworkers and our elite supervisor team on every shift, we work hard to maintain a collaborative environment. Our benefits program was designed with our team members preferences in mind. Some of the benefits offered are:/pulliSimple IRA Retirement Plan with 3% company match/liliMedical, dental, and vision insurance/liliHealth Savings Account/liliPaid Time Off/liliMerit based rewards system/liliStarting pay is $15/hour/liliSemi-Annual Pay and Performance reviews/li/ulpJob Responsibilities:/pulliDemonstrate proficiency with all aspects of inbound, outbound, and chat appointment scheduling across various dealership clients and using multiple scheduling platforms and client-provided guidelines./liliDevelop a specialization in one or more key client accounts to deliver elite service that exceeds client expectations./liliUnderstand Call Controls Key Performance Indicators (KPIs) to consistently meet and exceed all required metrics and quotas necessary to achieve company productivity standards./liliAssist with maintenance of internal customer database and keeping contact information up to date./liliComplete outbound business to business cold calls to schedule demonstrations of our services./liliParticipate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control leadership./liliMaintain reliable transportation to and from work./liliFollow all safety regulations and procedures./liliAssist training team with shadowing and role playing as needed./li/ulpPosition Requirements:/pulliBe able to type 35+ words per minute./liliDemonstrated experience with de-escalation and conflict management./liliFollow a consistent full-time weekly schedule (Mon to Fri)./liliExcellent phone, organizational, written, and oral skills./li/ulpThis position is currently accepting applications./p/div