Practice Lead, Modern Digital Workplace

Director, Cloud Architecture

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. Our consulting practice empowers clients to optimize cloud investments, modernize operations, and drive measurable business outcomes.

We are seeking a strategic and hands-on Director to lead our Modern Digital Workplace practice. This role is ideal for a leader who blends digital workplace strategy, collaboration tooling expertise, AI enabled productivity optimization and change management depth. You will shape and deliver workforce readiness, hybrid work strategies, collaboration modernization, technology enablement, and employee experience consulting engagements. This leader will build and manage a high impact practice focused on how enterprises transform productivity through M365, Google Workspace, VDI and AVD platforms, and next generation AI capabilities. You will directly manage a team of consultants and analysts, set clear expectations and performance standards, and spend up to 50 percent of your time on site with clients, at RapidScale or Cox locations, and at key industry events.

Key Responsibilities:

• Define and evolve the Modern Digital Workplace service portfolio with AI driven productivity, automation, and employee experience services
• Build methodologies and accelerators that incorporate AI for digital workplace assessments, collaboration analytics, readiness scoring, and experience modeling
• Recruit, lead, and mentor a high performing team of consultants with AI fluency as a core competency
• Set goals, coach direct reports, and manage performance across AI enabled and traditional workstreams
• Allocate team capacity to meet revenue and margin objectives

• Lead workplace strategy assessments that leverage AI insights to understand workforce behavior, collaboration patterns, and productivity blockers
• Guide clients on platform modernization across M365, Google Workspace, VDI, and AVD with emphasis on AI native capabilities such as Copilot, Duet AI, and productivity automation
• Deliver executive level insights on digital adoption, workforce readiness, and AI based workplace efficiency improvements
• Develop transformation roadmaps that integrate AI for automation, workflow orchestration, and user experience improvements
• Lead teams in implementing recommendations, focusing on measurable improvements in productivity, experience, and operational efficiency
• Travel regularly to client sites for workshops, presentations, and delivery oversight

• Partner with Sales, Product, and Engineering to create AI aligned digital workplace offerings
• Support pursuits, solutioning, and executive presentations as the Digital Workplace and AI Experience subject matter expert
• Stay ahead of digital workplace trends, AI roadmap releases, user experience analytics, and enterprise collaboration patterns and translate insights into offerings and client guidance

Qualifications:

• Bachelor's degree in related discipline and 10 years' experience. The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience; or 14 years' experience
• Minimum 5 years leading teams in a management role with accountability for coaching and performance management
• Deep expertise in digital workplace strategy, M365 or Google Workspace, VDI or AVD, hybrid work frameworks, and AI enabled productivity tools
• Experience deploying or advising on platforms such as Microsoft Copilot, Google Duet AI, AI powered VDI, or workplace automation tools
• Experience with Active Directory migrations as well as tenant consolidation and divestiture and associated tooling
• Experience operating within global delivery models including onshore, offshore, and nearshore teams, and experience managing distributed delivery across regions such as India, LATAM, EMEA, or APAC
• Experience integrating global delivery partners and remote talent into digital workplace transformation programs, user experience initiatives, and platform adoption workstreams
• Ability and willingness to travel up to 50 percent
• Relevant certifications preferred (M365, Google Workspace, VDI, Prosci, AI productivity tools, or equivalent)

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.