IT Operations Manager

Job Overview: Pay Range $66.66hr - $71.66hr Requirement/Must Have: Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or equivalent work experience. Minimum of 7 years of IT work experience. Responsibilities: Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response. Ensure operational support coverage and adherence to service level agreements (SLAs). Monitor system performance and availability, ensuring timely resolution of issues. Develop, implement, and maintain operational standards, procedures, and best practices. Ensure compliance with internal policies, industry standards, and regulatory requirements. Plan and manage the integration and support of new technologies into the environment. Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems. Lead, mentor, and develop a team of supervisors, project leaders, and technical staff. Conduct performance evaluations, training, and succession planning. Provide input on business continuity planning and disaster recovery strategies. Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions. Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other technical staff. Travel between locations required 25% - 40%. Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.