Information Technology Operations Manager

Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers. Develop and implement IT service management processes: incident, problem, change, and request management. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities. Responsible for reading and following the Department’s Procedures and Policies. Responsible for understanding and enforcing the Department’s Policies and Procedures. Responsible for documenting solutions to Technology issues. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources. Perform other related duties as assigned. Ability to lift up to 50 lbs. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather. #J-18808-Ljbffr