Caseworker

Job Description

Client Navigator Level II

Location: New York, NY 10029

Start Date: Tentatively 10/26/2026

Contract: 8 weeks, with potential extension for another 8 weeks

Pay Rate: $35–$38/hour, based on experience

Language: Bilingual Spanish required

Education: Bachelor’s degree required

Position Summary:

The Client Navigator Level II supports patients throughout the breast care journey, from initial screening through diagnosis, treatment, and follow-up. This role coordinates appointments, referrals, medical records, insurance authorizations, and patient resources while helping ensure a smooth and positive patient experience.

Key Responsibilities:

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• Coordinate patient care from screening through diagnosis and follow-up.
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• Coordinate internal and external referrals and obtain outside medical records, mammograms, pathology results, and other required documentation.
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• Provide navigation support to newly diagnosed patients and identify barriers to care.
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• Coordinate genetic testing referrals, including insurance verification, financial hardship forms, and communication with testing providers.
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• Refer patients with high-risk lesions or genetic risk to appropriate specialists.
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• Maintain accurate patient databases, including appointments, diagnostic workups, diagnosis/staging information, and survivorship care plans.
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• Maintain records, patient data, and meeting documentation to support compliance.
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• Facilitate financial clearance and counseling for pre-operative breast surgery patients.
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• Monitor breast cancer registry data and support presentations and grant submissions as needed.
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• Collaborate with clinicians, departments, and staff to address workflow challenges and improve patient care.
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• Support community outreach and educational programs focused on breast health, cancer prevention, and early detection.
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• Schedule and coordinate meetings with providers and administrators regarding breast program needs.
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• Verify insurance coverage and authorizations by phone and electronically.
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• Monitor referral work queues and triage/schedule patients as needed.
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• Assist patients with MyChart enrollment.
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• Report concerns and workflow issues to program leadership and provide recommendations when appropriate.
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• Provide coverage for OR scheduling staff when needed.
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Required Qualifications:

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• Bachelor’s degree required.
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• Minimum 2 years of healthcare experience or procedural/OR scheduling experience .
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• Bilingual Spanish required.
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• Proficiency with EPIC scheduling tools , including Snapboard and Referral Work Queues.
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• Strong organizational and attention-to-detail skills.
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• Ability to manage high-volume scheduling in a fast-paced environment.
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• Excellent communication and collaboration skills.
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• Ability to prioritize competing demands and meet daily deadlines.
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• Ability to work effectively under pressure.
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• Strong patient-service and care-coordination skills.
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Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.