Customer Service Associate

Job Title: Customer Service Associate Location: Overland Park, KS Employment Type: Full‑Time Position Summary This position is responsible for accurately processing financial transactions and serving as an effective source of information for our customers in lobby, drive-thru window, or by telephone. Provides friendly, professional, confidential, and effective assistance to customers and Bank associates, ensuring a positive experience and minimizing wait time. Key Responsibilities Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when used. Researches, troubleshoots, and resolves basic external and internal customer inquiries as needed. Answers incoming calls verifying the identity of the caller. Determines the needs of the caller and minimizes time and effort to resolve their concerns. Uses every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank. Assists customers with maintenance on existing accounts as defined by management. Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests. Maintains the most stringent standards of customer service confidentiality. Performs other duties as assigned. Participates in proactive team efforts to achieve departmental and company goals. Complies with current applicable laws, regulations, and bank policies and procedures, as well as all safety policies. Reports all unsafe activities to supervisor and/or Human Resources. Required Qualifications High school diploma or equivalent. Minimum of six months of experience, which includes customer service responsibilities. Cash handling is preferred. Core Competencies Customer Focus Communication Skills Integrity and Professionalism Problem Solving Attention to Detail Team Collaboration Unconditional Ethics Why Join Capitol Federal? Capitol Federal offers employees a supportive workplace and opportunities for career growth. Benefits Competitive compensation Retirement and savings plans Flexible Spending Accounts Paid time off and holidays Employee Assistance Program Health, Dental, Life and Disability coverage Parental Leave Professional development opportunities Career Advancement Pathways CapFed is an equal opportunity employer. #J-18808-Ljbffr