Assistant Manager

Job Description

Job Description

POSITION:  Assistant Manager

LOCATION: Menlo Park, CA

CLASSIFICATION:  Non-Exempt, Full-Time

REPORTS TO:  Regional Manager

WAGE: $22.55 + tips

Position Summary

At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. 

We seek an enthusiastic, confident leader to assist in managing Verve's bustling café and further develop our highly talented crew at the campuses and the broader bay area. Join us in continuously raising the bar on the coffee and culinary experience. Live with Verve!

Key Responsibilities 

• Welcome and connect with every customer every time by being a brand ambassador with positivity and enthusiasm

• Assist in overseeing daily café operations, including opening and closing procedures

• Communicate effectively with customers, team members, and upper management

• Mentor team members to uphold high standards of customer service

• Assist in inventory management and ordering supplies as needed

• Collaborate with the Manager to develop and implement strategies for business growth

• Consistently provide quality beverages and food

• Have a clear knowledge on all inventory items and accurately communicate product information to customers by responding to questions, orders, and concerns

• Assist in maintain a clean environment including the cleaning of the back of house, bar areas, and patios to contribute to a healthy environment for customers and employees

• Contribute to store profitability by following Verve’s cash handling and cash register protocols 

• Participate in the training and development of all employees

• Follow all Verve policies, procedures, and processes

• Have a passion for coffee!

Training

• Schedule and deliver training modules, including Orientation, Menu Training, Register Operations, Hospitality, Cafe Operations, Culinary, Milk and Bar Training

• Conduct shadow shifts and upskill trainings to support bay area employee growth  

• Track and assign LMS training 

• Support staff training on all product launches, including signature beverages  and culinary

• Host cuppings and Coffee Education classes. Support training for product launches in the Bay Area. 

• Work at different stations in the café as needed and assigned

Physical Requirements

The following physical demands outline the requirements necessary for employees to effectively carry out the essential functions of this position. During the performance of duties, employees are expected to engage in regular communication, auditory perception, and reading tasks. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential job functions. 

This role is dynamic and involves prolonged periods of standing (or being on one's feet for up to 8 hours), walking, bending, stooping, and crouching throughout the shift. Additionally, employees will be required to lift products and packaging overhead and may frequently handle items weighing between 25 and 50 pounds. Essential vision capabilities for this role encompass close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Furthermore, adept finger and wrist dexterity are essential for successful performance in this position.

Qualifications and Requirements

• 2+ years in a supervisory role in the food and beverage industry experience is preferred and coffee experience is plus

• Advanced knowledge of espresso and beverage preparation

• Previous training experience and leadership experience  in a café setting a plus

• Experience with equipment calibration preferred 

• Strong Organizational, planning and time management skills

• Must maintain current state-issued Food Handler Card

• Knowledge of food safety regulations and basic culinary techniques

• Must be 18 years or older

• Ability to work in a fast-paced environment and adapt to changing priorities

• Ability to communicate effectively with others, written and verbally

• MS Office and Google Suite experience 

• Inclusive, respectful and professional and the ability to work as part of a team

• Strong leadership abilities and a positive attitude