C/S Health/Human Service Case Manager II

Introduction Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession. For more information, please visit today! Summary Statement As a Health/Human Service Case Manager II, you will determine initial and ongoing eligibility for all needs‑based benefits, including Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children’s Program (CHIP), Subsidized Childcare, State Funded General Assistance (GA), and Temporary Assistance to Needy Families (TANF). You will also work closely with TANF and SNAP vendors, counsel, case‑manage, and make referrals for benefits DSS does not provide (such as Child Support, foreclosure assistance, or food closets). Case Managers will fulfill the diverse needs of vulnerable and low‑income residents by sharing information about benefits in a timely, accurate manner. Essential Functions Interview clients, families, or professional sources to determine the client’s needs for a variety of health and human services. Develop a comprehensive, cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions. Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorize and recommend necessary changes and adjustments. Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms. Establish effective working relationships with clients, families, community, and professional sources. Provide guidance and relevant information to connect clients with needed services, including protective, adoption, and related services. Provide information and case coordination on‑site, via email or telephone to individuals or groups. Supply information and responses to inquiries regarding services for clients, families, community, and government agencies. May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment. Use automated information systems and computer software to research, review, evaluate, and report on health/human service data. Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Perform other related duties as required. Job Requirements Six months’ experience in case management, which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs. Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures. Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Six months’ experience in narrative report writing. Additional Posting Information This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits. Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Accommodations and EEO Statement Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling View phone number on click.appcast.io or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call View phone number on click.appcast.io or email View email address on click.appcast.io. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr DelDOT